Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

[Anonymous]

Hi ,I have upgrade to sim only on 29th June 2016 by phone ,when I call the customer service,the lady told me clearly that I have 500mins 500Mb &unlimited text ,£5/month .BUT today when I check my allowance by phone app ,I only have 100mins allowance .

I don't understand what's going on ,thank you very much .

[jonsie · Accepted solution]

Give them a call, it may not come into effect until your billing date

[Anonymous]

Thank you .The customer sevice lady said the new contract will take effect in 24 hours after the call .

[jonsie]

I would call, though the systems update at midnight every day.

[Anonymous]

It could be a pro rata where you have a certain amount of your allowances until your first bill date

[Anonymous]

Thank you ,could be ,but why the data is still 500Mb ?

[Anonymous]

Will call after work ,thanks again

[adamtemp64]

From personal experiance this will be prorata and they only seam to prorata the Calls and Texts and not the data segment for some reason

[Anonymous]

The data stays the same but as @adamtemp64 says they pro rata minutes & text but you will get all your full allowances from your next bill date