Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Hi ,I have upgrade to sim only on 29th June 2016 by phone ,when I call the customer service,the lady told me clearly that I have 500mins 500Mb &unlimited text ,£5/month .BUT today when I check my allowance by phone app ,I only have 100mins allowance .

 

I don't understand what's going on ,thank you very much .

 

 

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Highlighted
Anonymous
Posts: 0

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Thank you .The customer sevice lady said the new contract will take effect in 24 hours after the call .

Highlighted
Posts: 79,899
Topics: 572
Solutions: 3,819
Registered: ‎04-01-2009

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Highlighted
Anonymous
Posts: 0

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

It could be a pro rata where you have a certain amount of your allowances until your first bill date
Highlighted
Anonymous
Posts: 0

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Thank you ,could be ,but why the data is still 500Mb ?

Highlighted
Anonymous
Posts: 0

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

Will call after work ,thanks again

Highlighted
Posts: 16,425
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,313
Registered: ‎13-08-2008

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

From personal experiance this will be prorata and they only seam to prorata the Calls and Texts and not the data segment for some reason

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Highlighted
Anonymous
Posts: 0

Re: Why do I only have 100mins allowance after upgrade to sim only 500 12M 500Mb unlimited text???

The data stays the same but as @adamtemp64 says they pro rata minutes & text but you will get all your full allowances from your next bill date