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Anonymous
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Accepted Solution

O2 rewards

Well I saved some money with o2 rewards and when I transferred my number I lost that money and how will I get this back?
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: O2 rewards

Rewards are attached to the number. How do you mean you transferred the number? 

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Anonymous
Posts: 0

Re: O2 rewards

I transferred my number via a PAC code from a different company and I collected some rewards money on my temp number but now that my number has been transferred its gone so how can I get it back
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Anonymous
Posts: 0

Re: O2 rewards

I think you may have to call CS 

 

http://www.o2.co.uk/contactus

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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: O2 rewards

As far as I'm aware you have lost them. You cannot transfer between numbers. Have a word with them and they may possibly offer you some form of goodwill gesture. Call as live chat won't give you anything.

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Posts: 100,307
Topics: 546
Solutions: 12,749
Registered: ‎04-04-2012

Re: O2 rewards

Once you leave o2 you lose your rewards.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 79,899
Topics: 572
Solutions: 3,818
Registered: ‎04-01-2009

Re: O2 rewards

The OP didn't leave, he had a temporary number when he ported in. However as I said,rewards are not transferrable.

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Anonymous
Posts: 0

Re: O2 rewards

You know what I'm talking about since you were in my last thread