O2 rewards

[Claire1215]

Hi anyone receive their o2 rewards One4all card ? Been about 2-3 months and not received anything ? 

[jonsie]

Your best option is to call customer service on 4445

Or use social media

Guide: How to find help & contact O2 

[Claire1215]

Just so poke to advisor regarding my missing o2 rewards gift card given as part of the get 10% back on all your top ups (when you have saved enough) and he basically said he didn’t know what I was talking about and to go to an o2 shop ? Why are they advertising this then in their app and letting you change your balance to one of these gift cards !! 

[madasaf1sh]

@Claire1215 

You may have got through to either a new agent or an incompetent one, all we can recommend is to call again or contact o2 via Social Media Guide: How to find help & contact O2 

[Enlli]

@Claire1215 Think you posted on this earlier

Sadly, as we are all customers here, people can only point you back to O2.

It's not unusual for advisors not to know about things. Whether this is by accident or design is hard to say.