Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Call from a Chinese woman

Hello, Yesterday I received a Voicemail on 901. A female voice which sounded automated said 'Chinese'. Then there was another female voice speaking in, I assume, Chinese. She didn't speak for very long. There was no background noise i.e from a call c...

Resolved! My credit depletes very quickly after calls that only last a few seconds. Why is that?

I topped my phone up with a £10 voucher a few months ago, and the only calls I have ever made were test calls to another phone to check if the sim on that device is working. I might have done this around 4 or 5 times, yet my balance now sits at £6.90...

Remaining allowances

have Remaining allowances: You have 19887.7MB of data, unlimited minutes and unlimited texts left in your plan. But can't send texts. Saying dont have funds.

richard_hopePersonal info

What is offer credit allowance

Disney+ subscription

Disney+ had been charged on my 02 account but I cannot sign in.

change of tariff

I want to buy a one-month package for calls to Poland

Resolved! purchase of a package for calling Poland

I don't have the option to call other countries in my package. I would like to buy a package that allows me to call Poland for one month.

Refund

On the 10th of July 2024 when I was in Spain O2 cut all my services off when I went to buy extra data. they charged me for two months I had no phone while I was abroad when I got back in September I went to the O2 shop to try and sort it out I ended ...

Resolved! Need a new SIM

I received a text from o2 saying that older sims will not work in the future. I have a Nokia that is not a smartphone so I am guessing it is 2G or 3G. I need a compatible sim for this. I do not want to purchase a new phone.

Resolved! How do I change my account to prepaid?

How do I change my account to prepaid?

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