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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 52225 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 26371 Views
  • 19 replies
  • 2 kudos

The payment issue

the payment for the pay as you go was taking from my bank account, but it doesn’t show on the o2 app and says I need to top up

petkova by • Level 1: Joiner
  • 94 Views
  • 1 replies
  • 0 kudos

No allowance

Nor was take from account on 7th November but no allowance

Roaming issues

Hello @Dave-O2 I want you to help me with my mobile account they told me my card isn't active but it is because I receive texts normally but my problem is I can't receive calls or make when roaming I'm roaming currently in Greece and connected to Cos...

Dave1212 by • Level 1: Joiner
  • 162 Views
  • 1 replies
  • 0 kudos

Rolling plan

My rolling plan payment was taken on 6th November but my plan has now been cancelled, not by me.

EJo84 by • Level 1: Joiner
  • 99 Views
  • 1 replies
  • 0 kudos

Change tariff with balance

I’ve topped up my phone trying to change the tariff to £20. I’ve not got cash I. Bank and it seems I can’t use my balance on he is this? Can you help?

Alemap by • Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Didn’t renew my plan

Hi I’ve had money taken out of my bank for a £10 rolling plan on 6/11 but didn’t renew my plan. I don’t have internet and phone call.

YYT by • Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos
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