Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Why is my account not working?

Why is my account not working??

pay as you go top up not working at all

pay as you go top up not working at all via online or mobile top up

What are my paying £22.44 every month for

Hello, I have a recurring payment coming out of my account every month for £22.44 and I don’t know what it is for. Can you advise please? Thanks, Brendan

Tariff

I changed tariff and it’s not showing money has been taken

Resolved! Sim card

Hi, I would like to order a new pay as you go SIM card. How can I get one please?

Your website isn't working for top up payments

I am trying to top up my monthly amount from my computer. I cannot download your app from my iphone as it doesn't show up. However, when I get to the page to input my bank information it clicks over to another page and says its not working. If its no...

Abuse

Hi people I'm going through a bereavement and I'm suffering harassment from a 'family member' I would like to change my phone number, can I do this online or do I have to order a New Sim?