Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Changing plan

I currently have a rolling data plan and want to swap back to my 10 pound a month standard plan but don't know how to do it.

Resolved! 4g sim

I'm still on O2's cheapest tariff (2g & 3g only) with a 3g only phone which is no longer supported after a date in July. My question is can I keep the same cheap tariff and number but upgrade to a 4g sim and new 4g phone.

Resolved! Trying to understand a simple PAYG SIM deal

Hi all, I've been chatting online and on the phone with the O2 sales team but can't seem to get my message across. Maybe I'm confusing the staff, so I'll try here ... I already have a contract phone that I'm very happy with, and I'm looking for a spa...

Resolved! Getting texts about 3G switch-off on a 4G phone

Hello, My Mum has a Doro 6820 mobile phone which is 4G but keeps getting texts from O2 telling her that 3G is being switched off later this year and that she needs to upgrade! I also have the same phone model on Tesco Mobile and when calling it's Inf...

I have just paid £10 for my pay as you go, but it didn’t get credited (I have the transfer screensho

I have just paid £10 for the top up of my O2 card. My number is *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!] however, the payment didn’t go through. attached there’s the screenshot of t...

Resolved! My Pay as you go sim just got deactivated, I need to keep that number.

is there a way of activating it / getting a replacement with the same number? or getting in contact with o2 about it? Thanks.

Resolved! Top up

How do you top up when you are from overseas and obviously don’t have a UK credit/debit card?

sim cards and no numbers

this is an utter nascence to be frank. the whole O2 sending out plastic sims with no number on them but the sim has a number you have to register. I've tried so many times it's getting beyond stupid. so much hassle to activate a sim card, i was got g...

No got my £10 pound top up

Just topped up my phone took the money from my account but hasn’t gave me my £10 pound top up

Credit

I've just updated to a new SIM card because my old one is no longer supported but, I have quite a bit of credit left on my old SIM card and need to transfer that balance to my new one. How do I do this?

O2

Forum Posts