Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Top up

Hi there. I have encountered an issue in terms of making phone calls. I can contact all of the people that's in my contacts, except from one. It's asking me top up, but i have already topped up. The person who i have been trying to contact hasn't blo...

Resolved! Double data deal not activated

Hi, I joined O2 and activated my SIM before the 22nd June, so according to the deal I should have double data 14GB instead of 7GB. I received a text message saying I got the deal, but when I log in to MyO2 app it still says I only have 7GB. I called ...

Tariff

Can antell ne why I'm recommended a very high usage deal when my average is 2.5 pm, nothing lower

Resolved! Didnt get my ten pound bundle

I bought a new sim topped up ten pound and bought a bundle said the bundle went threw and today i go to use my fone and i dont have no credit or a bundle

Resolved! Tariff change

Hi! I want to change my tariff from £20 to £10, I’ve topped up my balance but tariff is not activating. please help!

Resolved! Recover old number

I have an old PAYG sim that has not been used it some time and I have recently discovered has expired. If I call the number I am getting a message saying the number is not available so it does not seem to have been reassigned to anyone yet. I have ca...

Resolved! Keep my number form not working

Hi, when I try to submit the Keep my number form to bring my number over to O2 it says Ooops something went wrong.

Resolved! 14Gb and £10 free deal

Hi there, I have swapped to O2 on the 21st, I swapped because of the deal 14Gb and £10 free credit after the first top up. So I swapped and paid £10, from my O2 account I just see 7gb and when I send the SMS to get the £10 credit it says that they ar...

Resolved! Unable to make calls

I have a ten pound bundle but my balance is currently zero I have unlimited calls etc but can't make any

Resolved! No way to top-up

I'm a foreigner, I'm traveling, I bought the sim card when I was in UK, now I'm in Spain. I can't install the app because it says it's not available for my country. To do the web topup I need a uk credit card, same for the top up by phone. What optio...

O2

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