Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Money

Hello I put £10 into my account yesterday to cover the rolling plan as it was due yesterday to find out it was not taken. I just had a phone call cut off saying I need to top up. So instead of automatically taking the £10 for my bundle it has used it...

Resolved! allowance

i would like to top up early

Unable to send txt from france

Hi, I can receive txts ok but am unable to send them.I have plenty of credit but added another £10 just to play safe.Obviously I have signal as I can receive txts but just cannot send.I can't contact O2 support as whenever I pick "help" in the androi...

Resolved! leaving o2

i need to speak with someone about leaving o2 as my father in law passed away i we don't need the contract - i just cant get to speak to anyone....

Tarif

I got this sim and it was on the 10 bundle. I didn’t know I topped up £30 wanting to be on the big bundle. I want to change to the 30 bundle today

Password

Yesterday my phone asked me to sign in to my email account (NTLWorld)Today I tried to use my email on my computer but password was rejected.So logged onto O2 to try and change my password only to get the message Prohibited word used.So visited the lo...

Resolved! Iphone 16 was sent back the next day. I want to revert to my old plan please

Hello, I was conned into getting an Iphone 16 and updating my plan and I never asked for a new phone to be put on so I sent the phone back via royal mail after O2 sent out a collection for it. Can the phone be taken off now please and my plan revert ...

Resolved! How do I get my payg handset unlocked

How do I get my o2 payg phone unlocked

Resolved! Sim swap

hello all, I got O2 SIM which is on CLASSIC tariff, I was asked to do som SWAP (because my SIM is old on 2g network and I need to upgrade to 4g), my question is if I do som SWAP, would I carry the CLASSIC tariff alone to the new SIM?I would appreciat...

Resolved! How to Top up

Hello. I can't top up my pay as go sim

O2

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