Solved: o2 reward voucher

alwyn59 · ‎13-03-2025

hi i have exchanged rewards for an M&S voucher how long does it take for the voucher to be emailed to me?

MI5 · ‎13-03-2025

It's up to 30 days to receive your voucher.

Chasing up should be done through customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff · ‎13-03-2025

@alwyn59

Here's the info

Download and sign in to the O2 Priority app.

Navigate to the rewards section and find the M&S voucher offer.

Claim the voucher and follow the instructions to redeem it via the app

Veritas Numquam Perit

alwyn59 · ‎13-03-2025

I had done this and requested an email voucher but I haven't received the email and it's not in my spam but the value has gone from my rewards. I don't know who to query this with.

MI5 · ‎13-03-2025

@alwyn59

It's up to 30 days to receive your voucher.

Chasing up should be done through customer service Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Ella44 · ‎18-03-2025

Same here. Wasn't emailed the Amazon voucher I've claimed.

Enlli · ‎18-03-2025

@Ella44 Follow the advice given previously

We have no access to accounts etc here

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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