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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Won't let me log in on laptop

Tried to log in on laptop but it reverts back to beginning after entering security 6 digit code. Just goes round in circles

unidentified charges on bill

Trying to contact 02 but cannot. I am being charged 65p for certain calls/messages I don't know why. How do I begin a conversation with 02 on their virtual chat line?

Finding my o2 account

Hello I am having trouble located the account for my number, I have two contracts through you, one I have just logged on and upgraded this week for my number [removed]. I also have a phone in use for [removed] but when I log into my o2 I can not see ...

Unable to log in

I cant log in to my o2 as the code is not being sent to my phone number?

Direct Debit

Hello there, I have a query regarding a Direct Debit. Would you be able to assist?Thank you.

Calls

Hi, my phone only rings a couple of times then goes to voicemail. Can someone advise please

Invoice require

Hi, Could you send us the Invoice of May £591.97. Or maybe you can help receive access to our account ap@raystede.orgPrevious accountant has access and now security code comes to her mobile number. Iryna Polishchuk

Changing personal details

Due to getting married and moving towns, my name and address have changed.How am I able to change these details for my O2 account?Thank you

Terminating Current Tarrif due to moving abroad

Hi, I am moving to Portugal and would like to termiante my contract with O2 as I won't be using my english number anymore. How would I be able to do that? Thank you in advance. Best regards,Guilherme Vieira

Leave contract

Hi there, I want to leave o2 and finding it hard online! Can I have some help please?

O2

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