Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Login to my account

I am trying to login to my account to advise you of my change of address. I cannot dothis as the mobile numbers you hold are also out of date. How do I get out of this please?

Can't access MyO2 after signing up through Virgin Media

Hi, I've recently signed up for an O2 sim after upgrading my broadband package to a Volt package via Virgin Media.I have received a confirmation email to access MyO2 but after receiving a code then being asked my billing information and then postcode...

owed to me

I received a final bill from O2 that was paid in full. O2 have now messaged me as I was over charged.I have cancelled my bank direct debit already. How do I contact o2 to receive this money back into my bank.I'm not having much luck as I do not have ...

Resolved! cannot request a new e sim

hi, i have been trying to request a new e sim for the past 30 mins and it keeps saying 'looks like your lost'

Charges on my account

messaging regarding charges on my account this month

Resolved! My O2

I am trying and failing to find where in the MyO2 website I find the details of stuff like whether my phone has European roaming turned on. In fact I can not find any page where I can find any technical details of the contract. And O2 shop in my town...

Resolved! Can’t login to 02 Account

I have two mobiles in my home, both pay monthly sim only. One was with O2 and the other with Virgin. However, when Virgin merged with O2 I have been unable to login or register with My02 as both are using the same email address. If I try to login, it...

Resolved! PAC Code

How do I get my pac code?

Volt not triggering because of address mismatch

Virgin use a different sourcing system to find addresses, compared to O2, so you both hold slightly different address descriptions. O2 cannot change the address they have on file because they drive their data from the Royal Mail PAF file. Virgin appe...

Bill I do not recognise

I have been charged £8.76 which I do not recognise. Who do I complain to as I cannot see contact details for O2

O2

Forum Posts