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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My bill

I just wanted to let whomever it concern know that I intend too pay my phone bill on Friday the 1st November. I understand that this is late, I thought I had paid my bill but I was of course mistaken and intend too pay it in full on the 1st. Sorry fo...

Resolved! Im travelling to tunisia

Im going to tunisia can i use my data minutes and txts for free

My order

Hello I just want to know how long till I can track my order it’s not been dispatched yet and wanted to know how long may take

missing payment

October's payment is missing, how is this possible when payment is by DD and my bank account shows that payment was taken 4th October

Resolved! Payment

What gives you the right to demand overdue payment imediately or have services suspended and a 6 pound penalty occur.when i have been trying to pay my bill since 24/10/24.been logging in daily to try to pay but there was no pay option.Been busy on th...

Resolved! Lost my iphone

Trying to get into my o2 account on old iPad won't let me in sending texts for confirmation but ave lost my phone

Billing address

I need to change my billing address please can you help?

Resolved! PUK CODE

Hello, I was a previous customer with yourselves. I need the PUK code for my number Please can you share the details of my PUK Code as i can not find any of this information on my receipt or emails. Please can you give me the PUK code

Authentication

I need help signing into my account as I currently have no working signal (trying to set up a new sim as my old provider isn’t working)

New sim

I lost my phone and I am unable to get it back until Friday. Is it possible to have a SIM card sent to me to put in my phone temporarily

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