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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Locked account

Hello I inputted the wrong bank number too many times to validate my email address and I am now locked out. email - **Personal info** thanks

Resolved! will my simcard lose efficacy？

Hi I want to know will the sim card lose efficacy if I don’t top up? I don't live in the UK anymore and only use my O2 sim card occasionally. Thanks

Order

Hi I upgraded my phone on the 1st of this month and it was supposed to delivered the next working day, we are now on the 3rd working day. Is there anyway of an update please?

Order update

just looking for a update on the order i have placed as have had no email about it being sent. Order number: [MOD EDIT: Removed]

Delivery of new phone

Looking when delivery of my new phone willbe please

Address issues

Hi, I recently ordered a sim contract with o2 and was asked to call the o2 credit risk team, however I can’t pass the security check due to my address not matching the one in the system. I set up the order yesterday and know for sure that it is the c...

Phone bill incorrect

I owe nothing on my O2 bill but there is now restrictions on my accounbt

where is my order?

i placed my order on Sunday, it says today as a delivery date but it shows me as still processing, please can you give me an update on this

Resolved! Changing my contact device number

Hi there, Ive recently changed sims to O2 all is going well would just like to keep my original number i had on my older sim. I saw a change contact option and had a go changing and getting my verification code. However, It says on the screen ‘you ha...

Resolved! Disney+

I want to cancel my Disney+ as I don’t use it

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