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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! There is a mistake on my name an kod I wild like to correct it now pls

There is a mistake on my name and I wild like to correct it now pls

calling O2

I am trying to talk to O2 on the phone. For the last 8 days i called every day, more than once, some times 3 times, waiting time is always longer than 30min, and yet no one answers the phone, it does not matter which option I choose. Is there a way t...

My 02

Why can't I access my02

Airtime charge

I changed from O2 to EE last week and I was charged for airtime by O2 yesterday

I’m cut off

My phone has now been barred for 2days if but yet all my bills are paid and it says I have nothing outstanding to pay I’ve been ringing the 202 number for the last 2days even been on hold for over 3hours.

My02 only shows one of my two sim cards

Hi, I have two 02 sim cards the first one is sim only which used to be with virgin but got transfered to 02. This is my primary sim that l use. I also have a second 02 sim card which came as part of a volt deal with virgin but the sim card isn't used...

Resolved! mobile numbers on 1 account

my account is only showing my mobile number where it used to show my husbands also.I need both numbers on one account to be able to download bills.

Not getting text messages

Why I’m not getting text messages?

Unable to access MY O2 APP. Hasn't been resolved after a month of trying

Hi I am unable to log into my o2 account on the app on my android. Whenever I try I get an error message saying something went wrong, my o2 isn't ready for you yet etc. Alongwith the odd time I get an o2 email which has been detected which I have nev...

I am abroad and want to pay a late bill

My late bill doesnt show up on My O2 and I am abroad so cant access the payment line. What are my options?

O2

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