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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

connection

there is no mobile phine signal

Bolt on

I brought a bolt on and it hasn’t been added

Resolved! Travel bolt on

Hello, I’ve phoned lots of numbers trying to get in touch. I fly to Thailand tomorrow and need to get a travel bolt-on on my phone for calls texts and data.

Need to speak with a human

Keep trying to log on but no code sent to phone after 5 attempts

restore password

I can't reset my password because it asks me for a code that it sends to a phone number that no longer belongs to me.

product not showing in my o2 account and my o2 app not available to me

i ordered an ipad contract a month ago and signed up for direct debit but my o2 app account isn't available to me still and when i log into o2 with the account that i used to order the ipad, it shows i have no products. i am worried that my direct de...

Log in

I can’t remember my username or password and when I try reset password no email comes through?

Cancellation of contract

May I cancel my contract?

Contract Copy

Refund please

Every single time I have tried to buy 500MM bolt on data for £6.50, and have selected it via the app and hit Add Bolt On, the app incorrectly gives me 100MB for £3.50. What is going on? Please refund me for these immediately based on the £6.50 value ...

O2

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