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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Lost phone and need a new sim card

I lost my phone on saturday and need a new sim card to be sent out

My O2 app

Hi guys, I cannot log into my O2 app at all. I’ve tried everything. I can open the app, enter my username & password, then it says “enter the code we have sent to (email address) which I do and then I’m taken to a screen which says: “Something went w...

Spend Cap

Why am I unable to make purchase through my phone number that are lower than my spend cap?

Namr change not working

O2 have sent me a link to change my married name but it doesn't follow as per the instructions..

Data usage

I bought a bolt on of 4gb, whilst I still had over 1gb left. Literally 20 minutes pass by and I get a message saying that I’ve used up all the data including the add on bolt on? How does that work??

Unable to login

My sim is constantly saying no signal/ sos only, this is preventing me from receiving the two factor security code I need to access my account please help

Resolved! Final Bill. Services Diavonnected

I had my services disconnected and I would like to pay my final bill. I can’t access my O2 portal neither call an 202 as I no longer have an English number anymore and I don’t live in the UK. How can I get in touch to pay my bill?

Please cancel our contract

Dear O2, Please cancel our contract. I came back to China due to very urgent family issue and will not go back to the UK in the near future. I lost the O2 card, can not log onto the app using my phone. Please cancel our contract. Best regards, Bei Ch...

Resolved! Help with new 02 simless

How do I set up my account I have my pac code to switch over.

Can't log into My O2 account because my phone is broken

My phone broke and I have an old one I would like to use an eSIM with. However, I cannot access my O2 account because the old phone is broken and I cannot receive a one-time code over SMS.

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