Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Wrong message on ansaphone

You recently sent me a new sim which is installed on phone. However this has not resolved my problem. If my phone is unanswered you get the message - The number you have called is not recognised please check the number., The phone does not cut into t...

Resolved! eSim stuck on activating with working

eSim stuck on activating without working on iphone

Resolved! Login details

Hi I have forgotten my login and password. My number is ***********. Keith [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Final bill

Hello, I switched from O2 last 4/11/24 and I have paid a normal monthly bill of about £19. Now I have logged in in my O2 and I can’t find my final bill. How long will I keep paying bills?

Resolved! Contract Cancellation

Dear Sir or Madam,I am not happy about the 36% cost increase from April 2025. I would like to cancel my contract. How do I do this, please?Thanks,Sven

Poor signal!

My signal has been terrible for a few months now, need to get this sorted ASAP!

Resolved! Phone stolen, block SIM

I need to report a phone stolen and disactivate it. Can't find any help on O2 site except to phone them. Which I can't do.

Bill too high

Hi there I was wondering if you could please help me change my plan so I pay less monthly. I would like the lowest data plan possible

Resolved! Unlocking an o2 phone from the network

I need a phone unlocking code, after being on hold for an hour with customer service and provided wrong codes almost to fob me off. A phone needed to be used as a spare phone is locked to o2 and needs an unlock code which had a form filled out on Mon...

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