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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't access watch account

I can't access my watch account through the myo2 app

Change number

Id like to change my number please how can i do that?

Log in

I can not log in in my o2 app. I can’t see my airtime details in it

Resolved! Payments

How do I change the date of my payment each month

Bill

I don't understand why my bill is so high. I am sim only with £20 a month and £10 extra if needed. Why is the bill over £60 please?

Resolved! Request pac code

I need my pac code for the number

Resolved! PAC

Can you send me my pack number please Regards Mia

Not getting PAC after sending sms

I send PAC to 65075 and i am not getting PAC code

Request PAC

Hi,I would like to request PAC code. I message 65075 but I didn’t receive any message.

Resolved! Refund

You recently sent me a message about a refund. I have switched contracts and cancelled my DD. I cannot log in using my previous account details. Are you able to send a cheque?

O2

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