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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Trying to change preferred contact number in My O2

Hi just put my new O2 SIM in my phone, logged into/setup my account but one snag can’t change my preferred contact number which is my old number to my new O2 one. Reason for changing was old number was being scammed. So really really don’t want info ...

Refund

Account number [MOD EDIT: Personal info removed] I got an email to say I am owed a refund but I can't open O2 dashboard

Newly joined but cannot login to account

It asks me to enter the pin code that sent to a number i no longer use. How can I change that number or bypass the verify step?

Bill

Hi, I have paid my latest o2 bill but got an email saying it’s not been paid. On the website it says paid for this month so not sure what is going on.

Resolved! E sim

I'm recently upgraded to sim only as I've paid off my device but I now have no network? I'm struggling to download the esim. Can you help please

Resolved! Codes

I am trying to get into my account but it is saying it cannot text me any more codes to verify my account to make sure it is me ? Why can they not text me code ?

Cancel a pending authorisation

How do I cancel a pending authorisation on paypal from an order that O2 cancelled

Resolved! Require VAT on bill

I need a bill to show VAT. Or do I need to change to a business account as I use my phone for work and my company (I am self employed) pays the bill.

Resolved! Data boost

Received a txt stating that I requested 2GB Volt double data boost. I can recall requesting it as I don’t need it

I cannot access my account

I upgraded form sim only to an ipad so no longer have the number on my account therefore I cannot log onto my account to pay my bill as it wants to text me a code to a number that no longer exists

O2

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