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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Query

I have received an e-mail which states that i owe £9.67, i believe it is a scam as i pay by direct debit. if it is correct can you give me details.

Access the account

I can’t access my account and my O2 ap

Random bill

I have received a bill in my name for an O2 business small biz account. I do not have this account.

Sim

How long dose it take to migrate, 02 to02 sim

My O2 access removed

Today I'm unable to access my o2. I've changed the password but still not working

02 Open

Hi I am an NHS employee. I tried to get a code to update my airtime plan but the system was down and I couldn't access my account in 28 days of starting the contract. Please can I apply my NHS discount and have to backdated to when my contract starte...

Billing

Odd entries for bills for 9 calls to Tunisia (21674 581539), which I never made???????

Change name of Contract

Hi I need to change the name of my contract. The contract was initially taken out under my mothers name when I was 17 (so under age to take a contract out). Since then any new contract has been both taken out and paid by me and so I would like the co...

What is 'your alias' within my active accounts?

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?

NHS discount

When I signed up for my contract the system would not allow me to put ny code in because of technical issues. Now its telling me I cant apply it as its been over 28 days even though I tried for weeks. Can this be sorted?

O2

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