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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Account

Hi I can't login to my account

Resolved! Keep your old phone number

I upgraded the o2 app, got a new phone and a new number. I don't want a new number, I want to keep my old number.

Resolved! I need a PAC code from my number

Hi, I would like to have my PAC code from my number. Thanks

Resolved! Live chat

I used that service before, it was very handy and the support team was much more useful than all the poor guides are on the O2 website. What happened to that service? How do I request a live chat? Are people not paid enough to support their customers...

Wrong message on ansaphone

You recently sent me a new sim which is installed on phone. However this has not resolved my problem. If my phone is unanswered you get the message - The number you have called is not recognised please check the number., The phone does not cut into t...

Resolved! eSim stuck on activating with working

eSim stuck on activating without working on iphone

Resolved! Login details

Hi I have forgotten my login and password. My number is ***********. Keith [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Final bill

Hello, I switched from O2 last 4/11/24 and I have paid a normal monthly bill of about £19. Now I have logged in in my O2 and I can’t find my final bill. How long will I keep paying bills?

Resolved! Contract Cancellation

Dear Sir or Madam,I am not happy about the 36% cost increase from April 2025. I would like to cancel my contract. How do I do this, please?Thanks,Sven

Poor signal!

My signal has been terrible for a few months now, need to get this sorted ASAP!

O2

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