Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Have I been accepted??

Hi, I have been a pay as you go customer for many years with O2. However I have decided to change as a pay monthly customer and get the phone I have had my eye on for ages. I ordered a new phone yesterday and I received lots of legal documents straig...

Resolved! Upgrade

Due to upgrade my Samsung tablet. When I go on to upgrade. It says to either ring the 0800 number or 202. Anyone know why this would be? Did not have this when I upgraded my phone.

Resolved! SIM Swap

How do you do a sim swap on pay and go when the original sim is lost so unable to get the security text sent via the website. Do I need to call?

Resolved! Bolt ons

I have a one off bolt on for extra data on my pay monthly phone - does the charge for the bolt on get added to my next bill or come out separately from my bank account?

Phone says 306MB -- O2 says 500MB. How can that be?

Hi, O2 says I've used up my 500MB allowance for my billing period (from 2nd to 2nd of each month) whereas my phone says I've used 306MB from the 2nd December. I'd understand a few % difference but this is over 60% more. How can this be? Has anyone ex...

Resolved! Contract expiring questions

Hi My contract is due to expire at the end of the month, and just a couple of questions regarding my options. Im not looking to upgrade straight away (i will eventually just not as soon as my contract expires) so: 1) Im currently on a Refresh contrac...

Resolved! How to cancel my contract

Hi I would like to cancel my contract . I have not had an upgrade and was due renewal but no longer needed . How do I go about doing this . I look forward to your reply

Resolved! duplicate sim card

Hi I get a duplicate of my sim card 3 days ago. The customer told me that it should start work within next 24 hours but it doesnt. Can you help me ?

Resolved! Delete pay monthly account

HiI would like to delete my current pay monthly plan and come back to top up as you by keeping my number.With one is the simplest way to do that?Regards,Marco Ierolli

Resolved! PAYG Sim for min. 12 months or can I change provider any time?

Hi everyone, I'm thinking about buying an iPhone 5s, but don't want any contracts and want an unlocked, sim-free one with a pay as you go sim. I just realised that, if I buy the pay as you go iPhone 5s from O2, it can only be unlocked 12 months after...

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