Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to cancel a simplicity tariff

I have a simplicity tariff of £10.50 per month. I would like to cancel this and just use the phone on a normal top up. What number I dial to do it?

Resolved! Customer complaint

Can someone please tell me if there's a number for complaining? 19 days of an unresolved issue that a blind monkey could do. Thank you.

Change my pay monthly contract sim card to pay as you go.

Hello, can anyone help me? I've had a pay monthly sim card that I have closed. But, i'my seeing if I can use it as pay as you go? Anyway help?

Resolved! INCLUSIVE MINUTES (?)

I cannot find / get confirmation of what 02, 0845, 080, 084, 0345, 030 etc Numbers are part of my Pay Monthly free-inclusive Minutes. // Having failed to be able to trace the info thro Myo2, including Chatting to someone who directed me to a page I h...

Resolved! Overdue amount

trying to ring your payment line and all calls saying called failed however have had a text saying I am going to cut off why cant I ring you to pay you and no live chat and no email address for me to email you to try and arrange payment!

not recieving calls or texts

hi my phone broke so i went anf got it fixed but i put it into an iphone, when i got it back i put it back into my normal hone but not i can recieve any calls or text messages. why could this be? i need help ASAP

Resolved! No data abroad iPhone 6

So I have just yesterday returned from a week in Majorca. Before leaving for Majorca I checked o2 roaming within the my o2 app to discover it wasn't enabled - so I enabled this thinking it would mean data while abroad on holiday and wasn't minding of...

Resolved! Latest OTA Update (What is it?)

I have a Samsung Galaxy A3 (on 5.0.2) Baseband A300FUXXU1BOJ4 I've recently been notified that there is a software update. I'm wondering what it is. Is it another update for Lollipop or is it Marshmallow? If it's another Lollipop update then will I (...

Resolved! Taking out a new contract - number swap?

Hi guys On Monday I took out a new contract (with O2 again) through an external supplier because they had far better deals than O2 directly. My current O2 contract ends in December - but I was told I can transfer my 'old' number and this would automa...

Resolved! O2 TRAVEL

I am on 02TRAVEL and in the UAE so that should be 4.99 a day which is lovely. But where I get a little confused is what happens if I want to call a UAE number whilst I am in the UAE? Would this be classed as a call to the UAE from the UK and therefor...

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