Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Migration reversal

I recently requested a number swap on 2 of my contracts. It was done incorrectly. Only 1 migrared and my other contract was disconnected! Ive rang customer service many times since Dec 1st and it was suggested that the best plan if action would be to...

iPhone 6 won't switch on...no phone so no banking/business etc...emergency..they send me a replace t

iphone 6 won't switch on....run a business....no proper help...am sent a very old phone, what am i supposed to do with it??? No help to get my phone replaced...on contract, this is not what I am paying for........really disapointed thus far.........t...

Resolved! Charges on bill for calls not made

Not sure if anyone is having a similar experience to myself, but I am having charges on mobile bills going back the past 2-3 months for calls to a mobile number that I don't know and is not saved in my phone. According to the T&C's the number should ...

Resolved! Keep my number

How can i, keep my number? I ordered a new phone and a new contract from O2, my old number are from giffgaff.

Resolved! Confused about pay as you go and bolt ons

Hi, I am on a pay as you go where I pay £10.00 per month and this includes free calls, texts and data. A couple of week ago I ran out of data allowance, so I bought a £2.00 bolt on, but I had to put £10.00 on as O2 would not except anything less. How...

Resolved! COMPLAINT BREACH OF HUMAN RIGHTS

Hi i had an operation on my throat this week as a matter of urgency. I now cannot talk for two weeks... your gurus cannot read... they keep telling me to CALL IN! O2 have mistakenly taken out £162.94 TWICE in two weeks! I have the email transcripts w...

Complaint| poor customer service

Someone told me 02 customer service is better so decided to use o2 what a nightmare experience. bought pay as u go s7 edge (order no:ms-650503249) asked for proof of purchase, went to store they asked to go to CHAT service they will help , more than ...

Resolved! Does a new phone come with a new number ?

I am buying a second phone on my account but I don't want to migrate my existing number onto the new phone, I want to have a new phone number. Does a new phone come with its own phone number ? Thanks in advance

Resolved! Hi

I want leave 02 number and pay month stop. I alredy term 24 moth. Please now stop. I dont want next month pay agian. Thanks Ance

Losing faith with O2

I am beginning to lose faith with O2. I have been a customer for well over a decade now and used to think the customer service was the best of any utility company I'd dealt with. But recently the standards have seriously slipped. The staff in store a...

O2

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