Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! change to email address

Please can you assit me in updating my email address as I am leaving my current employer thus I want emails to be sent to my home account from now on. ThanksAndrew

Resolved! texts from O2UK with attachments

Hi - had 2 texts from O2UK in the last few days, both with attachments. Haven't opened either.One was called BF_03_Game_MMS.mp4; the other was DF6016_BF_01_HERO.GIF anyone else had them, or knows what they are?

Resolved! Phone has failed and poor O2 coverage

My iphone 5s has an ongoing hardware issue (kernel problem). Despite having a 24 month contract, the phone is only warranted for 12 months, pretty average really. To compound matters the O2 coverage is so poor compared to my wifes EE phone that its h...

Resolved! I want to cancel my auto top up

i want to cancel auto top up, but can't see how to do this

Resolved! My Online Accounts

I have a an online account in which, both my son's and my device are registered. It would be most helpful if someone could tell me how to remove my son's device from my account so that he can register an account on his name. There is provision to add...

Resolved! Mobile landline

Hi I was just wondering if it is possible to purchase a landline number that can be directed to my mobile phone, so that i have both a landline and my existing mobile number directed to my mobile. i am a sole trader and currently use a O2 contract wi...

Where the hell is customer "service"??????

Funny how there is no information on the website about how to give notice and cancel at the end of a contract. Funny how no-one answers the phone (typing this 27 minutes into listening to the worst kind of pappy "your call is important to us" music)....

Resolved! Considering Switching Network - Need Help

Hi everyone, I've been with o2 for nearly 3 years now, however my contract technically ended in January 2015 (it was a £27 per month, 24 month contract - I believe it was £200~ upfront also). I originally expected to be able to upgrade to a shiny new...

Resolved! O2 Wifi app wants latest version

Hi, I've got a 64gb Nexus 6P and have downloaded the O2 wifi appfrom the play store (version 1.3 dated 3 Sep 2014). I'm registerd with O2 wifi and it used to work on my LG G3 fine. WhenI open the app it takes me to the registration page and asks me t...

Resolved! is there an email address to send enquiry to about "my o2" account

Hi, I used to be with o2, then transferred number out and then got a new phone and transferred number back in. I got my new log in details and everything seemed ok, but when I logged into my o2 app it couldnt give me any information re data or allowa...

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