Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Constantly being charged double for overseas SMS

I'm being constantly charged double by O2 for overseas texts under 160 characters. Even when I sent message "That's fine. See you later" O2 charges me twice for the same text. I complained before and they credited overcharged amount back but then it ...

Resolved! O2 Open

Hi, I am joining O2 shortly and also have an O2 Open code. I was wondering if I can #purchase the phone online and visit the store to apply the discount or do I have to do it all in store? ThanksIan

Resolved! how to change tariff

I have just got a new o2 sim for my grandson and he only uses it to call when he nees us and to his mam sometinmes the tarif he is on now is not right for him I put £10 on yesterday and the bolt on took it off to pay for that so that meens that I wil...

Resolved! has o2 been hacked ?

After 16 months of o2 happily taking payment for my wife’s monthly bill by direct debit, they have suddenly contacted her to ask her to settle the latest bill. She has had a couple of on-line chats with o2 to try and find out what has gone wrong. It ...

Resolved! Sharer Plan - Error

So was up town today and in the O2 store talking to a nice guy named John, (was originally in re wife's S6, but that's another story). Anyway, John was telling me about the £9 tablet and other offers on my account. (Side note, I figure these offers a...

Feature Requests: Invoices

Hi All, Feature Request: Please can the invoices be emailed directly to us automatically, as it is a night mare downloading them all... 5+ step process for each one, crazy... Feature Request: can the generated invoices for download have a proper file...

Resolved! Device Plan query

Hi all,Does anyone know how long it usually takes for a device plan payment to show on your account?My last direct debit payment was taken on 24th but my account is still showing that the settlement amount is the amount of the last payment.I would li...

pre order question..

Hi i have preordered the new Samsung but i wanted to know if i can cancel the order if i decided to before it is sent out?

Resolved! Shared masts with vodafone

Hi allI've spent a bit of time in Penzance and the o2 signal is so poor. Having spoke to o2 they told me that I should be able to use Vodafone as they share masts but to select in manually. I do this and get no service. I'm on an iPhone anyone got an...

Told my phone would be delivered today. It hasn't been.

I received an email from o2.claims@brightstar.com to say my replacement handset would be delivered today by DPD. I then received a text from DPD to say the phone would be delivered today between 14.57 and 15.57. In the meantime, I got an email from a...

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