Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to unlink accounts

I have 3 Pay Monthly accounts with o2.These were set up when my daughters were too young to have their own Pay Monthly accounts.They are now old enough to manage them themselves. I have tried the on-line help, no use. I have tried Live Chat, also no ...

£433 charged for no reason

Ok so I checked my bank account and o2 have taken £433.33 out of my account. Upon checking my bill there were no additional charges, no data no calls no texts. I've called and they have said I've been accidentally been charged a disconnection fee eve...

Resolved! How do I change my plan?

Hello, I currently pay £14.25, but I am not in the UK. I want to keep my number but can I change to a plan where it doesnt include as many ammenities? Is there a packaging where I can pay to just keep the number? Thanks

Resolved! o2 Selling Personal Details

Hi All, I was an o2 customer for many years (and an employee a long time ago), but left them last September to join Vodafone. I ported my number over to Vodafone, and my o2 account was closed. When I first started the contract many years ago, I was u...

Resolved! payment delay

Is it possible to delay a payment being taken from my account? I use direct debit payments but my wages have been delayed and i know there isn't going to be enough in my account to cover the payment so to avoid charges i wondered if there was a way t...

Resolved! thats it 02 im out so annoyed and feel fobbed off

ok so this may to some seem trivial but hey thats up to you in my opinion 02 need's to get their **bleep** together ok time for a back story approx 3 months ago i get a call from 02 saying my contract is up for renewal in the 3 months (10 nov) and wo...

Resolved! 02 Open Codee

I recently purchased an iPhone 5S and was told by the 02 employer I am eligible for the 02 Open scheme. I was told I could get 30% off but ere do I find my discount code from? Thanks

Resolved! giff gaff on o2 dongle

hi all, i thought i would be able to use my giff gaff sim in my o2 dongle but it does not accept it, does anyone know better, thanks.

Resolved! email

Hi, Any company that makes it hard for me to just find a simple how to change my email address is not worth dealing with and 02 fits that bill for me.Where can I find details to change my emailing address because nothing is clear along this road. Eve...

Resolved! Unbelievably Difficult to get an answer from O2

I cancelled my account in September by phone from NZ as I have moved and have a new sim. (out of 24 month contract)I've been sent an unpleasant email and a further bill from O2. Emailed them last night NZ time as per suggestion on email (email addres...

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