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How do I cancel an upgrade?

rakin14all
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I just upgraded but discover it's way to expensive and I want to cancel as I have got a better deal somewhere. How can I cancel the upgrade?
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MI5
Level 94: Supreme
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@rakin14all 

Give customer service a call 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143190 Posts
  • 632 Topics
  • 27460 Solutions
Registered:

@rakin14all 

Give customer service a call 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
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Cleoriff
Level 94: Supreme
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Registered:

Hi @rakin14all 

You will have to wait until the phone arrives and then cancel it under the 14 day returns policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

You could, however, give customer services call and see if it can be cancelled if the phone is out of stock

Guide: How to find help & contact O2 

Veritas Numquam Perit

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