This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How do I cancel an upgrade?

Go to solution
rakin14all
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎19-08-2019 13:15

on ‎19-08-2019 13:15

I just upgraded but discover it's way to expensive and I want to cancel as I have got a better deal somewhere. How can I cancel the upgrade?
Message 1 of 3
846 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎19-08-2019 13:17

on ‎19-08-2019 13:17

@rakin14all 

Give customer service a call 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
843 Views
0 Kudos
2 REPLIES 2

Go to solution
MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎19-08-2019 13:17

on ‎19-08-2019 13:17

@rakin14all 

Give customer service a call 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
844 Views
0 Kudos

Go to solution
Cleoriff
Level 94: Supreme
  • 127918 Posts
  • 835 Topics
  • 7586 Solutions
Registered:

on ‎19-08-2019 13:20

on ‎19-08-2019 13:20

Hi @rakin14all 

You will have to wait until the phone arrives and then cancel it under the 14 day returns policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

You could, however, give customer services call and see if it can be cancelled if the phone is out of stock

Guide: How to find help & contact O2 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 3
842 Views
0 Kudos
Top