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Level 1: Joiner
Posts: 4
Registered: ‎28-12-2018
Accepted Solution

Can I increase the payments device monthly

[ Edited ]

I want to pay more for my device, so if I increase the monthly payment I could finish early my contract, if that possible ? Thanks

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Registered: ‎04-04-2012

Re: Can I increase the payments device monthly

[ Edited ]

@Manuliver 

You can pay extra to reduce your monthly device payments but the duration will remain the same unless you pay it off completely.

You'll need to call customer services to make additional  payments.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Registered: ‎11-04-2012

Re: Can I increase the payments device monthly

[ Edited ]

What @MI5 says is the only option open to you @Manuliver.

 

However, with the online payment system in MyO2, it *should* be possible to overpay now and then, reducing the cost of future payments during the term of the Device Plan, without having recourse to calling O2 via Chat or phone.@Marjo and @EmilieT

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Registered: ‎18-04-2018

Re: Can I increase the payments device monthly

Cheers @MI5 and @pgn for helping out! I'm double checking on our end if we can find more info on this and will post an update here are soon as possible Smiley Happy

 

Hope you'll have a nice afternoon in the meantime, @Manuliver!

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Re: Can I increase the payments device monthly


@pgn wrote:

What @MI5 says is the only option open to you @Manuliver.

 

However, with the online payment system in MyO2, it *should* be possible to overpay now and then, reducing the cost of future payments during the term of the Device Plan, without having recourse to calling O2 via Chat or phone.@Marjo and @EmilieT


Actually @pgn  I thought you could do that and posted the same, until @MI5 told me via PM it couldn't be done (which was why I deleted my post lol)

 

So I agree the option to pay additional amounts to reduce the device plan should be available. After all, there is a section in My O2 to 'Make a Payment', so I can't see why it can't be incorporated into that section?

*The Game Is On*


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Re: Can I increase the payments device monthly

Yes, @Cleoriff, I explored the options when I last had an O2 Refresh contract, to no avail.
We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
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Re: Can I increase the payments device monthly

@pgn @Cleoriff I've heard back on my end and can confirm that at the moment, it's only possible to make additional payments over the phone, for added security. I've taken note of your feedback though and passed it on!

 

@Manuliver If you need any more help, please give us a shout Smiley Happy

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Posts: 70,580
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Registered: ‎14-01-2013

Re: Can I increase the payments device monthly

@EmilieT 

Please you have passed it on.

As I said before, MyO2 currently gives you an option to 'Make a Payment', so surely there is no real argument for 'added security' as you mention above? Whatever you are making a payment for, you are still using your card and security details?

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