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Level 1: Joiner
Posts: 1
Registered: ‎19-08-2019
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How do I cancel an upgrade?

I just upgraded but discover it's way to expensive and I want to cancel as I have got a better deal somewhere. How can I cancel the upgrade?
Posts: 108,913
Topics: 561
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Registered: ‎04-04-2012

Re: How do I cancel an upgrade?

@rakin14all 

Give customer service a call 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 93,015
Topics: 751
Registered: ‎14-01-2013

Re: How do I cancel an upgrade?

Hi @rakin14all 

You will have to wait until the phone arrives and then cancel it under the 14 day returns policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

You could, however, give customer services call and see if it can be cancelled if the phone is out of stock

Guide: How to find help & contact O2 

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