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How do I block MMS messages?

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Airlane1979
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on ‎29-03-2024 07:43

on ‎29-03-2024 07:43

My tariff charges per MMS message and I don't want any - I accidentally downloaded one and was charged. How do I ensure these messages are blocked?

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Enlli
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on ‎29-03-2024 12:58

on ‎29-03-2024 12:58

Yes. Just create a new SMS message.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Enlli
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on ‎29-03-2024 07:59

on ‎29-03-2024 07:59

You should not be charged for downloading an MMS only for sending.

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Airlane1979
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on ‎29-03-2024 11:23

on ‎29-03-2024 11:23

Interesting. After I received an MMS message for the first time a month ago which I tried not to download but accidentally did, I was charged 65p for 'Media Messages'. So far as I know I didn't send one. What might have happened there?

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MI5
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on ‎29-03-2024 11:37

on ‎29-03-2024 11:37

@Airlane1979 

If you replied to the mms it would send as an mms too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Airlane1979
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on ‎29-03-2024 12:55

on ‎29-03-2024 12:55

Ah! I suspect that was it. So rather than replying to that message directly, should I have created a new message instead?

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Enlli
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on ‎29-03-2024 12:58

on ‎29-03-2024 12:58

Yes. Just create a new SMS message.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
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on ‎29-03-2024 13:09

on ‎29-03-2024 13:09

lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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