cancel
Showing results for 
Search instead for 
Did you mean: 

How do I block MMS messages?

Airlane1979
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

My tariff charges per MMS message and I don't want any - I accidentally downloaded one and was charged. How do I ensure these messages are blocked?

Message 1 of 7
1,159 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Enlli
  • 9858 Posts
  • 91 Topics
  • 1911 Solutions
Registered:

Yes. Just create a new SMS message.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 6 of 7
1,110 Views
6 REPLIES 6

Enlli
Level 70: Enigma
  • 9858 Posts
  • 91 Topics
  • 1911 Solutions
Registered:

You should not be charged for downloading an MMS only for sending.

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 7
1,147 Views

Airlane1979
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Interesting. After I received an MMS message for the first time a month ago which I tried not to download but accidentally did, I was charged 65p for 'Media Messages'. So far as I know I didn't send one. What might have happened there?

Message 3 of 7
1,120 Views

MI5
Level 94: Supreme
  • 152982 Posts
  • 652 Topics
  • 29202 Solutions
Registered:

@Airlane1979 

If you replied to the mms it would send as an mms too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
1,118 Views

Airlane1979
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

Ah! I suspect that was it. So rather than replying to that message directly, should I have created a new message instead?

Message 5 of 7
1,112 Views

Enlli
  • 9858 Posts
  • 91 Topics
  • 1911 Solutions
Registered:

Yes. Just create a new SMS message.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 7
1,111 Views

MI5
Level 94: Supreme
  • 152982 Posts
  • 652 Topics
  • 29202 Solutions
Registered:

lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
1,105 Views