This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

How do I block MMS messages?

Go to solution
Airlane1979
Level 1: Joiner
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

on ‎29-03-2024 07:43

on ‎29-03-2024 07:43

My tariff charges per MMS message and I don't want any - I accidentally downloaded one and was charged. How do I ensure these messages are blocked?

Message 1 of 7
1,812 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Enlli
Level 71: Golden Child
In response to Airlane1979
  • 10793 Posts
  • 115 Topics
  • 1973 Solutions
Registered:

on ‎29-03-2024 12:58

on ‎29-03-2024 12:58

Yes. Just create a new SMS message.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

Message 6 of 7
1,763 Views
6 REPLIES 6

Go to solution
Enlli
Level 71: Golden Child
  • 10793 Posts
  • 115 Topics
  • 1973 Solutions
Registered:

on ‎29-03-2024 07:59

on ‎29-03-2024 07:59

You should not be charged for downloading an MMS only for sending.

Guide: Accidental MMS Sending and How to Avoid it 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 7
1,800 Views

Go to solution
Airlane1979
Level 1: Joiner
In response to Enlli
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

on ‎29-03-2024 11:23

on ‎29-03-2024 11:23

Interesting. After I received an MMS message for the first time a month ago which I tried not to download but accidentally did, I was charged 65p for 'Media Messages'. So far as I know I didn't send one. What might have happened there?

Message 3 of 7
1,773 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Airlane1979
  • 154801 Posts
  • 658 Topics
  • 29444 Solutions
Registered:

on ‎29-03-2024 11:37

on ‎29-03-2024 11:37

@Airlane1979 

If you replied to the mms it would send as an mms too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 7
1,771 Views

Go to solution
Airlane1979
Level 1: Joiner
In response to MI5
  • 8 Posts
  • 4 Topics
  • 0 Solutions
Registered:

on ‎29-03-2024 12:55

on ‎29-03-2024 12:55

Ah! I suspect that was it. So rather than replying to that message directly, should I have created a new message instead?

Message 5 of 7
1,765 Views
0 Kudos

Go to solution
Enlli
Level 71: Golden Child
In response to Airlane1979
  • 10793 Posts
  • 115 Topics
  • 1973 Solutions
Registered:

on ‎29-03-2024 12:58

on ‎29-03-2024 12:58

Yes. Just create a new SMS message.

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 6 of 7
1,764 Views

Go to solution
MI5
Level 94: Supreme
  • 154801 Posts
  • 658 Topics
  • 29444 Solutions
Registered:

on ‎29-03-2024 13:09

on ‎29-03-2024 13:09

lol

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 7
1,758 Views
0 Kudos
Top