High bill

[Anonymous]

My bill is always about £12. This month is almost three times that and I have not used the phone any more than normal. Why is this?

dave fish

[Cleoriff]

Hi @Anonymous You need to contact customer services. We can't see your account as we are all customers like yourself http://www.o2.co.uk/contactus

Could you also remove your personal details as this is an open forum?

Edited to add...You could check your usage via My O2 http://www.o2.co.uk/myo2

[MI5 · Accepted solution]

You may have called numbers not included in your tariff or gone over your included minutes, sent MMS messages etc,
You can keep a track of your useage in your MyO2 as well as viewing bill details.

[jonsie]

Some information here : http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges