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Level 6: Acolyte
Posts: 165
Registered: ‎11-04-2012
Accepted Solution

payg account decreases by 1p

As the title says every hour 1p is taken from my account can anybody tell me why this happening I'm not worried about the money just like to what causing it
Anonymous
Posts: 0

Re: payg account decreases by 1p

Are you using mobile data? Sending texts?

 

look in your myo2 to see what the charges are for or call customer service as we cannot access your account as we are all customers here

 

http://www.o2.co.uk/contactus

Posts: 71,786
Topics: 677
Registered: ‎14-01-2013

Re: payg account decreases by 1p

1p? thats an unusually small amount? £1 a day I can understand but not 1p.

Never heard of that before @captainprice

*The Game Is On*


Posts: 87,692
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: payg account decreases by 1p

What tariff are you on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 6: Acolyte
Posts: 165
Registered: ‎11-04-2012

Re: payg account decreases by 1p

It's my back up phone and its the classic payg tariff @Anonymous no I'm not using data only wifi, I've never heard of just 1p being taken from anyone's account before
Posts: 87,692
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: payg account decreases by 1p

Turn off mobile data completely on phone as you are charged per mb on that tariff - I suspect an app is updating every hour in the background.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 6: Acolyte
Posts: 165
Registered: ‎11-04-2012

Re: payg account decreases by 1p

@MI5 funny enough it's only happened since I downloaded the my o2app going to take it off and see what happens if it doesn't go down then I know its the app and you were quite right as it must have been updating in the background
Anonymous
Posts: 0

Re: payg account decreases by 1p

Good luck @captainprice & let us know what happens 

Level 6: Acolyte
Posts: 165
Registered: ‎11-04-2012

Re: payg account decreases by 1p

Just a quick update uninstalled the my o2 app last night and used the short codes to check balance this morning no money taken,re-installed the my o2 app this morning just checked using wifi not data still seems ok why it took the 1p every hour for 4 hrs I have no idea thanks for all your replies
Posts: 87,692
Topics: 531
Solutions: 11,168
Registered: ‎04-04-2012

Re: payg account decreases by 1p

What phone are you using @captainprice ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)