on 19-09-2014 12:35
on 19-09-2014 12:35
Hello, I'm a little confused with the process of tranferring to PAYG. My contract is ending next month on the 19th (according to the lady from customer services) even though it says the "renewal date" is the 22nd October 2014. Why would she say the 19th?
I rang them about a month ago to confirm the process, and they told me that I needed to give them 30 days notice to transfer. However, after ringing them today (the date the man told me to ring on) the lady told me that this would incur a termination fee. So she has sent me out a PAYG sim, and according to her I should wait until one day before my contract ends to start the transfer process to avoid any termination fee, and then everything will be transferred.
O2 app says my next bill is on the 24th September, so I assume that will be my last payment?
Could someone please confirm that this is what I should be doing? Thanks.
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on 19-09-2014 15:00
on 19-09-2014 15:00
on 19-09-2014 15:38
Just transfer to PAYG as soon as you can. On all contracts you pay your line rental a month in advance so once you transfer to PAYG, you will recieve a credit minus any charges you've incurre