Help needed - iPhone simplicity 20

[Anonymous]

I'm currently on o2 simplicity 20. Recently i'm admitted to the hospital and used 10 GB of data as there is no wifi in the hospital. After discharged from the hospital, i tried to used the net for taxi number and my Internet not working.

I called customer adviser and been told i used 10GB data, that the limit for this tariff even it's unlimited. And they can't lift this restriction until next month bill. I explained the situation to the customer adviser i need the data to get home but they tried to sell expensive plan if i want the data.

they not even care about my situation that i discharged from the hospital and tried get to the home in rainy weather.

Please help me whether to stay with o2 or go some else

[adamtemp64]

---

@Curr946 wrote:
So assume its fair use issue then

---

Yes and this has been raised before at one time was reported on here as 6Gb per month 

And the old t&c did say fair use but no hard limit ( for the op tariff)

[Curr946]

Seem like a good way to push customers onto new tariffs

[Anonymous]

how much is fair use?

they selling 12, 20 and 30gb plan

my average usage is only 4.7gb according to the o2.

I not abusing the system and i just used 10gb because of the my situation at the hospital.

[adamtemp64]

Fair use was stated (on this community) as 6gb a month on the old unlimited tariffs but on the new metered tariffs it is what you pay for like my 30gb tariff on my iPhone 6s I can use 30gb a month no issues 

[MI5]

There probably are better value tariffs available now but if you are happy with your £21 a month for around 5gb then there's no reason to change, surely?
It's not like you use 10gb every month and if you did, you definitely should change to a newer tariff.

[jonsie]

Presumably you wouldn't normally use your allowance but for the hospital stay. However, surely you could have called any taxi without using the app, no need to be stranded at a hospital because you you have no data left. I just can't get my head round that at all.

@adamtemp64 is correct that you can't add a data bolt on to a legacy unlimited tariff though posts on here stated that the fup was reported to be 4gb. You won't find that written anywhere in the T&Cs though.

[adamtemp64]

@jonsie thanks was a long time since I looked for the actual figure lol