Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Texting Abroad

How much will it cost me to text Jamaica

Resolved! Voicemail and pin being reset by system

Over the last couple of years, I randomly discover that my outgoing message and pin have been reset to default and I have to do it all again. Is there some O2 policy causing this to happen? Found other questions like this - but with no proper answer....

Resolved! Interesting Question - O2 Open & Additional Line Discount

So... I was wondering, can you have both the additional line discount and the o2 open discount. Reason I ask, is currently i am eligible for both. I also have the additional line one active.

Resolved! bill paid twice

I recently tried to pay a bill on o2 website using my debit card and then there was something wrong with the payment on your site so i was charged and i tried again and the bill went through ok with the same debit card i was promised a refund of 76.9...

Resolved! Personal or Business

HiI am looking to get a new phone for work - which will be paid for through the company.I am just wondering though if there is a reason why I woudl get a Business contract over a Personal one, especially as the personal ones seem cheaper?Thank You

Resolved! Vodafone Portugal Roaming

Hi,I'm using my O2 sim card in Portugal and when I've contacted O2 support to know what are the Roaming partners in Portugal they say they are TMN, Optimus and Vodafone. In some areas Vodafone have better coverage and I would like to connect to it, b...

cancel a contract

Can I cancel an agreement via the website? It is a Device Plan which is fully paid. I have been on the phone waiting for 20 minutes and it is boring and frustrating!!!

Resolved! I wanted to refresh my contract and keep my number, but I fear I have bought the wrong offer.

My contract, on which I got my Galaxy S5 is running out soon, I have bought an Xperia XA from O2 Refresh in hope that I will be able to keep the same phone number I had throughout my contract on my new phone. However, as I got my new phone, it has ar...

Resolved! Pay monthly to pay as you go

I'm abroad and not due to be back to the UK until late June. I would like to move to pay as you go. What's the best way to do this?

Resolved! 02 Live chat & helpline

Hello, Is live chat and the phone lines down? I have been trying all day to connect via live chat and have now been waiting on the phone for nearly 15 minutes! Thank you,Hannah

O2

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