on 17-11-2019 16:13
A few very confusing conversations with customer services chat where they had no idea what I was asking. I ordered a new 12 month contract sim using a stac code instead of the pac code (someone kindly provided the wrong information). The order is now on its way. I do desperately need to keep and bring my old number and have now got a pac code but i completed the order with the stac code. Once I receive the sim, can I still port my old number over?
Solved! Go to Solution.
on 17-11-2019 16:28
You'll need to call customer service and they will sort it for you Guide: How to find help & contact O2
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 17-11-2019 18:05
Huawei Honor 8x
on 19-11-2019 08:05
Hi @YvonneC-F, and welcome to the community
I hope the you found the advice above helpful, but do let us know if you have any other questions!
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