Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Level 1: Joiner
Posts: 1
Registered: ‎18-11-2019
Accepted Solution

Overcharging

I'm paying 13 a month for 500mb. I look on your website and you charge 10 a month for 2Gb. I go into myO2 to change tariff and it offers 16 a month for 1gb. How do I switch to the 10 a month Tariff please?
Posts: 89,261
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

Re: Overcharging

@Dash1981 

You need to choose the upgrade option, not the tariff change one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎18-11-2019

Re: Overcharging

I had this problem and I had to get the team in the 02 shop to change my monthly package
Posts: 89,261
Topics: 536
Solutions: 11,655
Registered: ‎04-04-2012

Re: Overcharging

You can do it yourself in your MyO2, no need to go in store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)