This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Help - STAC code instead of PAC code

Go to solution
YvonneC-F
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎17-11-2019 16:13

on ‎17-11-2019 16:13

Hi everyone

 

A few very confusing conversations with customer services chat where they had no idea what I was asking.  I ordered a new 12 month contract sim using a stac code instead of the pac code (someone kindly provided the wrong information).  The order is now on its way.  I do desperately need to keep and bring my old number and have now got a pac code but i completed the order with the stac code.  Once I receive the sim, can I still port my old number over?

Message 1 of 4
2,934 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 153526 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

on ‎17-11-2019 16:28

on ‎17-11-2019 16:28

@YvonneC-F 

You'll need to call customer service and they will sort it for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 4
2,927 Views
0 Kudos
3 REPLIES 3

Go to solution
MI5
Level 94: Supreme
  • 153526 Posts
  • 653 Topics
  • 29306 Solutions
Registered:

on ‎17-11-2019 16:28

on ‎17-11-2019 16:28

@YvonneC-F 

You'll need to call customer service and they will sort it for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
2,928 Views
0 Kudos

Go to solution
pedrobedro
Level 2: Apprentice
  • 24 Posts
  • 2 Topics
  • 0 Solutions
Registered:

on ‎17-11-2019 18:05

on ‎17-11-2019 18:05

When I was having problems I called 202 and it didn't take too long to explain what I wanted and to get it swapped over to my old number.
You are now 4th in a queue, stop pushing. All our calls are recorded for training purposes so don't do anything stupid.
Huawei Honor 8x
Message 3 of 4
2,902 Views

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎19-11-2019 08:05

on ‎19-11-2019 08:05

Hi @YvonneC-F, and welcome to the community slight_smile

 

I hope the you found the advice above helpful, but do let us know if you have any other questions!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
2,834 Views
0 Kudos
Top Kudoed Authors
View All
Top