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Have upgraded tariff - how long for it to transfer over?

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Shazia
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on ‎07-08-2018 10:00

on ‎07-08-2018 10:00

 

Hello

 

Last Monday I upgraded my o2 phone tariff to a sim only o2 tariff. 

 

When I log in to check the status of the order, it just says 'in progress'. I used the 'chat' on here to speak to one of the customer services people, who said 'don't worry, it will take another day or two' which was a vague response and I didn't find this too helpful or reassuring. So thought I'd ask you on here how long it should take to transfer over to my new tariff? I'm pretty sure I was told it would be 48 hours, but it's been over a week now. 

 

Thanks in advance all.

Shazia

 

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Cleoriff
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‎07-08-2018 10:03 - edited ‎07-08-2018 10:05

‎07-08-2018 10:03 - edited ‎07-08-2018 10:05

@ShaziaWhen I did mine to sim only it was immediate. though it can take 24-48 hrs to show in my O2.

If you are concerned ring customer services on 202 and ask them. Don't use live chat.

It certainly shouldn't take a week.

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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‎07-08-2018 10:03 - edited ‎07-08-2018 10:05

‎07-08-2018 10:03 - edited ‎07-08-2018 10:05

@ShaziaWhen I did mine to sim only it was immediate. though it can take 24-48 hrs to show in my O2.

If you are concerned ring customer services on 202 and ask them. Don't use live chat.

It certainly shouldn't take a week.

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎07-08-2018 10:07

on ‎07-08-2018 10:07

Don't worry about "order status" as the changes are all made on the o2 system.
If you check your Myo2 http://www.o2.co.uk/myo2 you should see that your tariff has changed already.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Shazia
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on ‎07-08-2018 10:12

on ‎07-08-2018 10:12

it's still got the old tarfiff details when I log into my o2... looks like I may have to give them a call. The call time wait was over15 minutes when I tried yesterday and I eventually gave up. I shall try again later today. 

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MI5
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on ‎07-08-2018 10:14

on ‎07-08-2018 10:14

8.00am is the best time to call.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎07-08-2018 10:16

on ‎07-08-2018 10:16

@Shazia wrote:

it's still got the old tarfiff details when I log into my o2... looks like I may have to give them a call. The call time wait was over15 minutes when I tried yesterday and I eventually gave up. I shall try again later today. 

Best time to call is 8-8.30am. You get through far more quickly then...

Good luck wink

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Shazia
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on ‎07-08-2018 10:21

on ‎07-08-2018 10:21

Ah okay, I called at lunchtime which was probably not the greatest time! I will try tomorrow morning then. thank you 🙂

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MI5
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on ‎07-08-2018 10:22

on ‎07-08-2018 10:22

Probably one of the busiest times wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎07-08-2018 10:22

on ‎07-08-2018 10:22

No Problem @Shazia Hope you get it sorted wink

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EmilieT
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on ‎08-08-2018 10:19

on ‎08-08-2018 10:19

Hi @Shazia, and welcome to the forum slight_smile

 

Did you get a chance to call Customer Service this morning? Have you made some progress with this? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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