Solved: Re: Have upgraded tariff - how long for it to tran...

Shazia · ‎07-08-2018

Hello

Last Monday I upgraded my o2 phone tariff to a sim only o2 tariff.

When I log in to check the status of the order, it just says 'in progress'. I used the 'chat' on here to speak to one of the customer services people, who said 'don't worry, it will take another day or two' which was a vague response and I didn't find this too helpful or reassuring. So thought I'd ask you on here how long it should take to transfer over to my new tariff? I'm pretty sure I was told it would be 48 hours, but it's been over a week now.

Thanks in advance all.

Shazia

Cleoriff · ‎07-08-2018

@ShaziaWhen I did mine to sim only it was immediate. though it can take 24-48 hrs to show in my O2.

If you are concerned ring customer services on 202 and ask them. Don't use live chat.

It certainly shouldn't take a week.

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎07-08-2018

@ShaziaWhen I did mine to sim only it was immediate. though it can take 24-48 hrs to show in my O2.

If you are concerned ring customer services on 202 and ask them. Don't use live chat.

It certainly shouldn't take a week.

Veritas Numquam Perit

MI5 · ‎07-08-2018

Don't worry about "order status" as the changes are all made on the o2 system.
If you check your Myo2 http://www.o2.co.uk/myo2 you should see that your tariff has changed already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Shazia · ‎07-08-2018

it's still got the old tarfiff details when I log into my o2... looks like I may have to give them a call. The call time wait was over15 minutes when I tried yesterday and I eventually gave up. I shall try again later today.

MI5 · ‎07-08-2018

8.00am is the best time to call.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-08-2018

@Shazia wrote:
it's still got the old tarfiff details when I log into my o2... looks like I may have to give them a call. The call time wait was over15 minutes when I tried yesterday and I eventually gave up. I shall try again later today.

Best time to call is 8-8.30am. You get through far more quickly then...

Good luck

Veritas Numquam Perit

Shazia · ‎07-08-2018

Ah okay, I called at lunchtime which was probably not the greatest time! I will try tomorrow morning then. thank you 🙂

MI5 · ‎07-08-2018

Probably one of the busiest times

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎07-08-2018

No Problem @Shazia Hope you get it sorted

Veritas Numquam Perit

EmilieT · ‎08-08-2018

Hi @Shazia, and welcome to the forum

Did you get a chance to call Customer Service this morning? Have you made some progress with this?

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