Have ordered a iphone to be delivered today, but nothing has cone yet. I cant track the order either

[Screen-user-nam]

Help, i ordered the iphone and asked for it to be delivered today, it hasnt been delivered yet, i cant track it on o2.  I dont know what to do fgs

[madasaf1sh · Accepted solution]

@Screen-user-nam 

If you contact the sales team either message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[Screen-user-nam]

I have tried the facebook,  i ordered this a week prior and set the date of delivery for today. How is it possible that it hasnt arrived!   Thanks, it shows me on my o2 account that i have no tracking for any devices. But in my emails i have from o2, they tell me how its all full steam ahead and ill be recieving my device. 

[Screen-user-nam]

Also, i am unable to get onto the o2 chat to solve this.  

I was able to get onto the chat very quick when purchasing the phone.

Are they closed at the moment? Thanks

[madasaf1sh]

@Screen-user-nam 

The best thing to do is call them, as live chat is only available if and when an agent becomes available..

[Screen-user-nam]

Thank you madasafish