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Have ordered a iphone to be delivered today, but nothing has cone yet. I cant track the order either

Screen-user-nam
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Help, i ordered the iphone and asked for it to be delivered today, it hasnt been delivered yet, i cant track it on o2.  I dont know what to do fgs

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madasaf1sh
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@Screen-user-nam 

 

If you contact the sales team either message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
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@Screen-user-nam 

 

If you contact the sales team either message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Screen-user-nam
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I have tried the facebook,  i ordered this a week prior and set the date of delivery for today. How is it possible that it hasnt arrived!   Thanks, it shows me on my o2 account that i have no tracking for any devices. But in my emails i have from o2, they tell me how its all full steam ahead and ill be recieving my device. 

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Screen-user-nam
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Also, i am unable to get onto the o2 chat to solve this.  

I was able to get onto the chat very quick when purchasing the phone.

Are they closed at the moment? Thanks

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madasaf1sh
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@Screen-user-nam 

 

The best thing to do is call them, as live chat is only available if and when an agent becomes available..

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Screen-user-nam
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Thank you madasafish slight_smile 

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