Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data Bolton being added via 2202

How can I stop extra data bolt ons being added by ringing the o2 topup/bolt on line? I currently pay my daughters bill and the contract is in my name. We never used to have this problem as only I could previously add bolt ons via my o2 but now she se...

Resolved! keeping my mobile number

I want to keep my VOXI mobile number for my new O2 phone, the PAC code is xxxxxxxxxxx

Resolved! Extra GB bolt on needs cancelling

How can I delete a bolt on I have just made? the bolt on is for extra GBIf I go into ‘My Account’ I can view the bolt on, but I can’t delete it.

Resolved! Final bill

Hi there I have finished paying off my pay monthly device plan but keeps saying payment overdue but £0 left to pay why is this

Resolved! Change billing date

I would like to change my billing date

Resolved! Lost sim card

Hii lost my SIM card and would like replacement

Resolved! How do I cancel a bundle that's no longer needed

I want to cancel a bundle but don't know how to

Resolved! billing

Hi, I received a text message asking me to update my billing information to avoid suspension of my contract. Was this yourselves? My details haven’t changed and according to my account here my bill was paid.

Resolved! Contract phone

An ex of mine had a huawei phone which has about £400 left of the device to pay. He has been paying it but had took the phone to a cex place and I didn’t think you could do this as it’s still got contract owing. He now has a basic phone. I know I can...

Resolved! Lift a bar

I want to speak to someone on online chats to lift a bar

O2

Forum Posts