Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Reporting to CRAs

Hi, To my understanding, pay monthly sim only are reported to CRAs by O2. Has this changed to only reporting of adverse information? (ie missed payments)I've had a contract for a few months now and my account has not been reported to TU/EQ/EX. Thanks

Resolved! Billing incorrect

Hi, I have been charged £5 additional charges for last month for travelling to Greece but I got a txt from you saying that Greece was free for data. Please remove this charge

Resolved! Nothing Phone 1 - Out of Stock

I've placed an order to upgrade my aunts phone for her today, she chose what she wanted and sat with me while I ordered it for her. This one stood out for her because it lights up on the back and she's into all things bling lol. Me being me, I was tr...

Resolved! Cellular and 4g turned off

i complained 2 days ago about having weak to no signal and now my cellular and 4g have been turned off by o2 is there anything i can do?

Resolved! Fraud - ordering new phones on my account

HI all, I wondered if anyone else has fallen for this scam? In June I was contacted by a call centre and informed that I was going to be given a discounted airtime rate. I was dubious but they gave me my information including my DoB and monthly payme...

Resolved! Payment

Good day, yesterday I had to pay my bill but I didn't have enough funds, I would like to pay it now

Getting a handset

I want to know how many bills I have to pay before I can get a handset I was told 3 when I joined

Mortgage application rejected because of O2

I was an 02 customer for many years and never had a problem with my phone. I always paid my bill on time and never had to contact 02. Earlier in the year I (now regretfully) switched from 02 to another network provider. I didn't think anything until ...

Resolved! International Call Charge Hasn’t Appeared

I made a long international call to Canada (with the international bolt on) but several weeks have passed and the call hasn’t appeared yet on my bill. Does anyone know why this call hasn’t appeared yet? I was planning to remove the bolt on but not su...

Resolved! Upgrade Cancellation

I’ve changed my mind regarding an upgrade and no longer want it! I can get it miles cheaper elsewhere! How do I send the phone back and cancel the upgrade?

O2

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