Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Query Bill on charges when abroad

I have been charged for using my phone abroad which is not the case. Bill dated 22 Jan 2022 Charges of £42.92 Would like a call from bill payment service to rectify this. [Removed]

Resolved! How long will take for vault to active on my account

I am with virgin media an hour to pay monthly package does anyone know how long will take for the vault to active on my O2 account please

Resolved! Statement

Hi,would you be able send a statment with my name and address and date and statement of my 02 i need it for a proof document could you send it by mail Thank you Linda [Personal details removed]

Pac Code

Can somebody help please. I joined o2 a few days ago and requested a PAC from Smarty to transfer my number over. In the meantime, after receiving new phone and sim from o2 I realised how bad the coverage was and I called to cancel contract (within 14...

Resolved! What is the automated payment num?

I've phoned two numbers however it goes to the same line with the 5 options at the start. I'm so sure I had another o2 phone where I can phone an automated line. My phone has been cut off so I cannot call from my phone. I wish to call an automated pa...

Sim keeps dropping out

Hi, I have recently had a pay monthly, Galaxy 5G S21, with a new 5G SIM card to suit.About once a week, my phone appears to drop its connection with the O2 network, and refuses to see any phone network until I reset the phone.Any ideas if it's a faul...

Resolved! Upgrade

If I upgrade early can I still keep the same airtime? Thanks

Resolved! Order placed but not been accepted or declined!

I placed an order for a contract phone on 17/03/22, paid the initial payment and advised that I would hear back in 48 hours but I’ve heard nothing. I’m not able to go onto the chat function either. Can’t find an email address to ask an O2 representat...

Resolved! Upgrade today but existing line cut

Hi I just upgraded online today, so I do not have a new phone yet but my current line has been cut so I cannot make phone calls or send texts. Is there anything that can be done so that I can use my existing phone until my new one turns up. Makes no ...

Resolved! Upgrade my phone

Hi I would like to upgrade my phone and get new contract. I have spoken to one of customer service .his name bilal. I would like to speak to him about new contract .anyhow this person could call me back. Thank you

O2

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