Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120429 Views
  • 27 replies
  • 5 kudos

Receiving Incoming Calls

For about 6 months now I am getting ppl telling me that they call me and I don’t answer!! This is because I am not receiving the call my end, not ringing or showing missed call? I tried contacting O2 but you just get your call disconnected!! As it’s ...

Ending contract

Hi Everybody, I want to call O2 this week to pay off what's left of my contract (there's no option to do this online) and get my PAC to move to another provider. Is it best to call 202 from the account phone and what are the opening hours please? Tha...

Resolved! Transfer of old number

Hi, I ordered a sim last week and gave my PAC number online, my old number hasn't been transferred yet. How do I know that it's actually happening and how long does it take?

Just had a Unusual bill through

Hi I’ve just had an unusual bill my bill over the last few years has been between £90 and £150 but just a bill for over £300+ for this month I’ve looked it’s saying it’s a gambling app? Yet I never gambled? Or down loaded the app it’s saying ( Poker ...

Morgz by Level 1: Joiner
  • 287 Views
  • 3 replies
  • 0 kudos

Poor data performance.

I upgraded my data package for my iPhone from 15gb to 100gb for the £20 deal. I don’t think that it is running or performing as it previously did. Do O2 slow you down in this deal, has anybody else experienced this? ThanksRich

richiem by Level 1: Joiner
  • 167 Views
  • 1 replies
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Bills

I want to know why I have 3 separate bills being taken out my bank for 1phone I asked on 02 and was rarer abruptly told to go to a 02 shop advised them that nearest shop is 30mile trip and that my disability scooter couldn't get there but all he said...

Helpfraud by Level 1: Joiner
  • 201 Views
  • 3 replies
  • 0 kudos

phishing

I just wanted to make you aware that I had a phishing text from phone number 07385138504 saying it was from o2 and we were unable to process your latest bill, in order to avoid fees, update payment information via a link etc etcNot sure if you are in...

phishing by Level 1: Joiner
  • 207 Views
  • 3 replies
  • 0 kudos

brokenphone.

Hi.I broke my phone today. The screen is completly broken. I have phone insurance with my bank . Do I contact the bank first to make a claim. sorry I have never done this before.

liz11 by Level 1: Joiner
  • 154 Views
  • 2 replies
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Upgrade

Hello, I'm due an upgrade and want to stay with o2. If I upgrade am I still able to use the phone I have until the new one comes?Thank you

Sarah201 by Level 1: Joiner
  • 172 Views
  • 3 replies
  • 0 kudos

Account

I have had my contract now for 4 to 5 month be on my O2 today and my date of birth is wrongWhat should I do

An3 by Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos