upgraded contract and number disconnected

[af3al82]

Hello, i've been having some trouble recently. I decided to leave o2 and go to GiffGaff so i started the number transfer to GiffGaff.

I rang o2 to cancel my contract and the salesman gave me a better deal so i decided to stay with o2 and i was told by the sales team member that my number will not be transferred to Giffgaff. Now my number has been transferred to giffgaff and my o2 sim disconnected. 

I have rang o2 customer service and i'm getting no where..please help

[Cleoriff · Accepted solution]

@af3al82 

You should contact the sales team as they can help you with that – message them on Social Media  -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255