Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff

How can I remove all the extra roll over things that have appeared on my bill and go back to mu standard tariff

Resolved! How can recharge my sim ?

How can recharge my line

Resolved! Upgrade contract to sim-only and change phone

My O2 contract ends this month and I would like to get a new phone with dedicated dual sim and micro sd slots (that might be a different topic). I can see upgrade to sim only option in my upgrade page. Questions:does this mean choosing the sim-only u...

Resolved! Bill

Pay my bill still can't use phone

Resolved! Contact!!!

Hi I have been trying to contact 02 for a while now to no avail and now to make matters better you have cut my access off to the app, mere moments after I sent a query about my disappointment. I am trying to sort my bill out, but I have no idea how y...

Resolved! Can't pay my bill

I cancelled my Pay Monthly contract and lost access to the network before my final bill was sent. I now cannot pay it, cannot log into the app anymore and support lines are busy. Can anyone advise?

Resolved! My bill says it’s not been paid but it has

I’ve paid my airtime bill and device plan and only one email came through to say that the airtime payment went through and the other payment has came out of my bank too but says it isn’t paid

Resolved! Returning phone during 14 day cooling off

I returned the Samsung fold as I hated it and wanted an iPhone so I had to take another contract out because i was returning the fold by postal (within the 14 day cooling period) and I would be without a phone for a week, I returned the Samsung phone...

Resolved! Dispatch and delivery?

Hi, I placed an order this afternoon, I’ve received a bunch of emails from o2 saying “we’re all set” and to wait for a dispatch email. They also gave me a phone number etc for the new contract so I’m presuming I’ve passed all checks and it’s all ok?I...

Resolved! I want to know about my bill

Hi dearI have buy a apple airpod 3rd generation by 12 months instalment but every month my bill cut off from my card and then give it back to my card again..Now I can see in my account there is a overdue payment of 37.26 pounds.what is the problem I ...

O2

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