Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling A Pay Monthly Contract

Hey all, I'm just wondering how I go about cancelling a contract? I accessed my online banking today (after not being able to access it for a while) and saw the payment going out. I thought I had already cancelled this but obviously not. Two major pr...

Resolved! credit

i have 6.50 on my credit and i need to to put £3.50 on it how do i do it

Suspicious text regarding my 'plan'

Not sure if this is the right place to post this as I am not even an O2 customer, but I received a text from what shows up in my phone as 'O2UK', confirming my 'new' number, which I have had for years, and a custom plan with 20GB, unlimited UK minute...

Resolved! Late landing charge.

Hi I am being charged a late landing charge but I haven't been abroad or called anyone abroad. I want to know why I am being charge this.

Resolved! Tariff

Trying to find out how to change my tariff when I try and change it it says it’s going to start next month but idk

Resolved! Contract

Hi, I want to upgrade one of the phones on my account and swap a number over. Is this possible?

Resolved! Upgrade

I ordered upgrade and paid of my last phone on Sunday the 5th was told be able to pick up new phone next day not heard anything from store and no movement on tracking

Resolved! Sim swap trouble

Hello! I have had to get a new sim with my new tablet upgrade however I do not have the old sim as it was lost with the tablet it was in and now I can't do a sim swap because the identity check messages go to the old sim. I've tried contacting O2 thr...

Resolved! Using in Euro zone

I'm going on holiday to Portugal do I need to inform O2 of this so I can use my allowance over there?

Resolved! Pay my monthly contract off

Is it possible to pay all my payment off as my my o2 app isn’t working for some reason

O2

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