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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 272253 Views
  • 2 replies
  • 2 kudos

Resolved! Change from collect to home delivery

I have recently purchased a new device on contract with O2 the device is ready in the door for collection however I do not own a passport or driving licence I haven't recently moved my new address is registered with the card that I purchased the devi...

Resolved! Using data in Spain

I am currently on a 15GB a month plan can I use this allowance in Spain without getting a hefty bill?

Jules68 by • Level 1: Joiner
  • 1827 Views
  • 5 replies
  • 0 kudos

Resolved! Query

Increase my spend cap

Imrann by • Level 1: Joiner
  • 485 Views
  • 1 replies
  • 0 kudos

Roaming data

moved from Three to maintain roaming data in Europe on a pay monthly tariff with 12G service and been cut off whilst travelling n Crete after using less than 4G only. WTF

Twilzip by • Level 1: Joiner
  • 704 Views
  • 3 replies
  • 0 kudos

Resolved! O2 ported my number to someone else

I ported all my families Sims to o2 3 went through ok. The 4th sim O2 ported the number to someone else! Basically a random man has my wife's phone number! I have phone, I have chatted, I have tweeted, I have been into a shop, I have emailed and no o...

mc_wardy by • Level 1: Joiner
  • 1039 Views
  • 2 replies
  • 0 kudos

Resolved! Data roaming abroad

My son went to the USA 10 days ago, and updated his O2 contract to include data roaming abroad specifically for USA. Since he’s arrived in America he’s had no data and no signal. Any suggestions please?

Dad007 by • Level 1: Joiner
  • 3426 Views
  • 6 replies
  • 0 kudos

Resolved! Keeping o2 paygo number when swapping to o2 pay monthly

I seem to be going round in circles trying to keep my paygo o2 number when I switch to o2 pay monthly.I fill in all the details but one of the options is for the pax code which I don't have or need as I am not leaving o2! So confusing and not a simpl...

Brpt by • Level 1: Joiner
  • 403 Views
  • 1 replies
  • 0 kudos

Resolved! Siim only

I have just ordered a SIim only deal for my husbands phone and I said his phone was 5g ready but it is not. Will he be able to use the SIIM ???

Clare65 by • Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Resolved! Tarrif charges

I have been charged for tariffs on two numbers which were cancelled. When do I receive a refund?

userpd by • Level 1: Joiner
  • 482 Views
  • 1 replies
  • 0 kudos

Resolved! Cancellation of my sim card

I am wanting to cancel my sim card, I have 30 days to do it but haven't been able to contact anyone or find the help. I no longer need the sim card. I need help please

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