Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Top up

Hi I’m just wondering I paid £10 o2 top up and put it in my phone however I don’t run out until tomorrow. I am just wondering will I still get my tariff and data etc for the following month.

Resolved! Screen replacement

How do I use my free screen replacement

Resolved! Tarrif

What will happen once my tariff ends? Because I've just payed the last payment for my tariff.

Phone not allowing me to call out

My phone does not allow me to call out

Resolved! Better deal

As a long serving customer to O2 with 5 numbers on my account, could you please tell me why I have 3 I-phones on 3 year contracts when a brand new i-phone 13 with O2 is only over 2 years? On average I am paying £800 more for the third year per phone?...

Resolved! Contract paid

I paid my contact on the 17th but for some reason I’m unable to receive or make calls. I’ve restarted my phone but it’s still the same. Why is this happening?

Resolved! Status on a mobile number transfer (PAC has been provided)

Hi, two days ago I ordered a new O2 sim (pay monthly) and in the form, I indicated that I would like to keep my number and provided my PAC. This morning I've received my new O2 sim and I've put on my iPhone and also activated it (sending a text to 20...

Resolved! If I get an esim, can I still use my physical sim if I move back to a non esim phone?

Hi, If I change from a sim to an esim for my pay monthly account and current phone, but subsequently move back to a non esim phone - say my phone gets stolen - can I still use my original o2 sim in a non esim phone? Thanks, np

Resolved! Wheelz

I am having problems with making phone calls

Resolved! I'd checks

Hi there I have taken out a sim only contract and I received an email asking to contact a phone number I contacted this number and attempted to complete the id checks and I have a passport however i was told that I need a driving licence aswell howev...

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