Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

Hiya I have noticed that my phone bill has been paid twice and I would like a refund for £90.79 thanks

Resolved! Problem signal

I Good problem for signal O2 my phone. My frend samtime not hearing me

Resolved! Tariff

Hi, So I have fully paid off my tablet-but i am not using it, I am still getting charged for the minuits/data and messages. As I am no longer using it Is there a way to stop getting charged as I am wasting money on something that's not getting used.

Resolved! how to change my airtime plan

I have 3 numbers on my airtime plan how do I cancel 2 of them and just retain 1

Resolved! Poor signal refund

Hi, had a very poor signal last week, my father in law had just passed away and I was responsible for organising the doctors , funeral etc and I was sick of getting told they they were ringing me but going straight to voicemail, I ended up having to ...

Resolved! Leaving o2

If i wish to leave O2, do I only payoff the device, or do I have to also payoff the monthly airplan?

Resolved! How on earth do you get to live chat?

How on earth do you get to live chat? I have clicked every possible route. I click "How to contact us" and it takes me to a page where I click Accounts and Billing, it then takes me to standard questions/answers, I click "still need help" at the bott...

Resolved! roaming

when making or receiving a UK call when roaming in the EU is there a charge?

Resolved! Upgrading sim only contract

Hi all.So I currently have a sim only contract and I want to upgrade and get a tablet, how do I go about keeping my current sim and just getting the tablet? I go through the steps on my o2 app to upgrade but unsure if it will cancel my current sim on...

Resolved! Keeping old 02 pay as you go number on new o2 pay monthly sim

Hi. My dad has changed from o2 pay as you go to new pay monthly sim only. He wants to keep his old number. How do I do this? Every advice I've seen says a pac code if you are moving from abother network but he's not. It's the same network would this ...

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