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Anonymous
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Handset unfit for purpose?

Having being a customer for over 3 years with 2 contracts I am now leaving you ASAP. In an 18 month contract but no handset due to Apple confirming manufacturing fault with handset and out of their 12 month warranty. Appreciate my contract is for airtime but as the handset comes with it I would assume the Sales of Goods Act would mean the associated hardware must be fit for use for the contract duration? To be told "you should have thought about that" when getting a contract and "if you'd been clever you could have lied and said you'd dropped it" is absolutely appalling. Is this usual practice?
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

How can you be out of the 12 month warranty? The only phone Apple have stated there might be problems with the ariel is the IP4 which hasn't been out a year. There has never been a problem with the other models.
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

It's the 3GS - Apple advised O2 should replace but it seems I'm stuck between a rock and a hard place.
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

Apple normally offer to exchange, did they give a reason why they won't. It's unusual for them to send a customer back to the network.
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

Only that it was out of their 12 month warranty. O2 offered to repair at a cost of £139...it's a pity I "wasn't clever" enough to lie and say I'd dropped it as would have had a working handset by now.
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Registered: ‎13-08-2008

Re: Handset unfit for purpose?

so you have insurance check the t&c as it is nolonger covered by manufactures warranty it may now be eligable for genuine insurance claim .
Who is your insurer
iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: Handset unfit for purpose?

O2 Insure advised I should have said I had dropped it and then they would replace however as I gave them the honest answer as per Apple I'm not covered. Thanks for your suggestion though
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

Nokia & Sony Ericsson give 2 year handset warranties, why cant a company the aize of Apple do the same :womanindifferent:
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

O2 insure also covers you for "out of warranty" claims. I suggest you call again. It does NOT have to be accidental damage.
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Anonymous
Posts: 0

Re: Handset unfit for purpose?

Thanks - the policy wording is lost, stolen or accidental/malicious damage only.