on 19-07-2018 19:26
on 19-07-2018 19:27
@alexsings Did you put your sim from your old phone in the new one, or use the new sim that came with your new phone?
on 19-07-2018 19:32
Old phone into a new handset.
Live chat doesnt seem to be working and I cant ring out to customer services without topping up :/
19-07-2018 19:42 - edited 19-07-2018 19:44
on 19-07-2018 19:42
@alexsings The easiest thing to do would be to call into an O2 store if you have one nearby, but they're probably closed by this time. Alternatively, if you have Skype over WiFi on either your phone or computer, you can call customer service on 0800 032 1402, or borrow someone's phone and use that number.
on 19-07-2018 19:47
Your old sim cannot be used on a contract so you need to use the new sim that came with the contract phone. It should work straight away but help on activating here if needed https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 19-07-2018 20:06
No. Was on contact and have just put my sim into another brand new handset. I cant ring out and the 02 shops are closed
on 19-07-2018 20:10
@alexsingsThe customer service team are open now, including live chat. Try them again. I can assure you live chat IS working.