cancel
Showing results for 
Search instead for 
Did you mean: 

Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contract.

alexsings
Level 1: Joiner
  • 9 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Any help? slight_smile

Message 1 of 15
3,567 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
We’re you previously on PAYG?
Your old sim cannot be used on a contract so you need to use the new sim that came with the contract phone. It should work straight away but help on activating here if needed https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 15
3,161 Views
14 REPLIES 14

Cleoriff
Level 94: Supreme
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @alexsings Have you checked My O2  to see if you have exceeded your tariff limit? http://www.o2.co.uk/myo2

Try rebooting your phone a few times

If still not working then you need to contact customer services or speak to live chat

https://www.o2.co.uk/contactus

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 15
3,185 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@alexsings Did you put your sim from your old phone in the new one, or use the new sim that came with your new phone?

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 15
3,184 Views

alexsings
  • 9 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Old phone into a new handset.

Live chat doesnt seem to be working and I cant ring out to customer services without topping up 😕

Message 4 of 15
3,175 Views

Cleoriff
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@alexsingsIt is working. I have just connected

Chat now

You can also call them from any borrowed phone or landline in the link I gave.

(or even pop instore and get a new sim....they will transfer everything over for you)

Veritas Numquam Perit

Girl in a jacket
Message 5 of 15
3,167 Views

Bambino
Level 84: Resplendent
  • 22935 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@alexsings The easiest thing to do would be to call into an O2 store if you have one nearby, but they're probably closed by this time. Alternatively, if you have Skype over WiFi on either your phone or computer, you can call customer service on 0800 032 1402, or borrow someone's phone and use that number.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 6 of 15
3,165 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
We’re you previously on PAYG?
Your old sim cannot be used on a contract so you need to use the new sim that came with the contract phone. It should work straight away but help on activating here if needed https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 15
3,162 Views

alexsings
Level 1: Joiner
  • 9 Posts
  • 3 Topics
  • 0 Solutions
Registered:

No. Was on contact and have just put my sim into another brand new handset. I cant ring out and the 02 shops are closed

Message 8 of 15
3,155 Views

alexsings
  • 9 Posts
  • 3 Topics
  • 0 Solutions
Registered:
I will use Skype. Many thanks!
Message 9 of 15
3,153 Views

Cleoriff
  • 122347 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@alexsingsThe customer service team are open now, including live chat. Try them again. I can assure you live chat IS working.

Veritas Numquam Perit

Girl in a jacket
Message 10 of 15
3,153 Views