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Posts: 101,657
Topics: 770
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr


@alexsings wrote:
I will use Skype. Many thanks!

Best of luck. Let us know how you get on wink

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Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Hi @alexsings, Is it all sorted now? It'd be great as @Cleoriff said if you you could let us know what came out of your conversation with Customer Service slight smile 

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Level 1: Joiner
Posts: 8
Registered: ‎19-07-2018

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Hi all. Apparently. Somewhere along the way I picked up the wrong sim and the sim I thought is in my new handset is not mine. I have to go to o2 shop and get a new sim. Strange


Thanks for all your help Smiley Happy

Posts: 117,517
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr

Thought so.
It had to be a PAYG sim you had.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 101,657
Topics: 770
Registered: ‎14-01-2013

Re: Got a new handset ( Nokia 6 ) but when I make a call it tells me I have no credit but I am contr


@alexsings wrote:

Hi all. Apparently. Somewhere along the way I picked up the wrong sim and the sim I thought is in my new handset is not mine. I have to go to o2 shop and get a new sim. Strange


Thanks for all your help Smiley Happy


So pleased it's sorted eventually @alexsings wink

*The Game Is On*

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