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Goodwill Gestures

LISHMANB
Level 1: Joiner
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on ‎15-03-2018 01:15

on ‎15-03-2018 01:15

Hello everyone 

 

Could someone tell me where i can find the goodwill gestures credited to my account by Customer Services ?

 

Ive tried to look on recent charges but its not there 

 

Any help is truly apprecaited 

 

thank you 

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Bambino
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‎15-03-2018 03:22 - edited ‎15-03-2018 03:23

‎15-03-2018 03:22 - edited ‎15-03-2018 03:23

@LISHMANB Have you looked on your MyO2 page? When did customer service tell you the account would be credited? The account usually needs at least 24 hours to update from when you were given the information.

I DO NOT WORK FOR O2



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MI5
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on ‎15-03-2018 06:33

on ‎15-03-2018 06:33

It will usually be in the tariff adjustment breakdown but won’t appear until your bill is generated.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎19-03-2018 15:10

on ‎19-03-2018 15:10

Hi @LISHMANB, please do let us know if you've had any progress with this - did you find the goodwill gesture in your My O2 or are you still waiting?

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