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Mislaid WIFI Hotspot Device

LondonLadTG
Level 1: Joiner
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I have lost my Wifi hotspot device and am not abke o use my mobie broadband.  Am i abke to get a relacement device and sim and if only sim - can I use an old phone to use the data package?  Maybe I should just upgrade this line?

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MI5
Level 94: Supreme
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O2 will replace your sim for free but not the device unless it’s insured.
Yes, you can use an old phone to provide the hotspot.
Maybe you’d like to report it lost to o2, if so, help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

O2 will replace your sim for free but not the device unless it’s insured.
Yes, you can use an old phone to provide the hotspot.
Maybe you’d like to report it lost to o2, if so, help here https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Marjo
Former Staff
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Hey @LondonLadTG, sorry to hear that you've lost the device. 😞 Please do let us know how you get on with this and if you've had any progress since you last posted?

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