cancel
Showing results for 
Search instead for 
Did you mean: 

Free Travel Inclusive Zone

benlye
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

Can someone explain how to get the free Travel Inclusive Zone extra?

 

This page says this:

benlye_0-1642098337865.png

 

However when you go through the process of buying a SIM-only contract, the only ones which let you actually select the Travel Inclusive Zone as your free extra is a 12mth 100GB plan or the 24mth 500GB Jan Sale tariff.  Previously there was another Jan Sale tariff (30GB for £15/mth) which also let you choose TIZ as the free extra but that offer has now ended.

 

If the page linked above is to be believed, any 30GB+ 12 or 24mth contract is eligible for free Travel Inclusive Zone, so does one just call customer service to have it added?

 

(Yes, I know that free Travel Inclusive Zone is also included as a Volt benefit but I'm unable to switch broadband provider for another 18mths.)

 

Thanks.

 

Message 1 of 9
2,074 Views
1 ACCEPTED SOLUTION

Accepted Solutions

benlye
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

@MI5 wrote:

Not so mate.

Look at the dates......

You can cancel within 14 days if the contract doesn't deliver what you expect.

Oh, fair enough.  Yeah, I could, but cancelling a new contract is a [potentially offensive language removed by mod] I can do without, and something I shouldn't have to do if O2 could get their act together on their website and give clear info so customers could make informed decisions before making a purchase

 

I think I found my answer - Travel Inclusive Zone *is* included in Plus Plans, so as long as I take one of those I'll be all set.

 

From https://www.o2.co.uk/shop/all-tariffs:

benlye_0-1642111374646.png

 

And other sources:

https://news.virginmediao2.co.uk/here-come-plus-plans/

https://community.o2.co.uk/t5/Welcome-News/Here-come-Plus-Plans/m-p/1484845

https://www.youtube.com/watch?v=M-RHCT1zQmI

https://www.facebook.com/watch/?v=1501900303480967

 

That's enough corroboration for me.

 

View solution in original post

Message 8 of 9
2,025 Views
8 REPLIES 8

madasaf1sh
Level 77: Grand Master
  • 10457 Posts
  • 56 Topics
  • 3067 Solutions
Registered:

@benlye 

 

They have changed it now, but seemingly not updated that page, is the latest.

 

I can't even find that page on the live wesbite..

 

madasaf1sh_0-1642098988316.png

 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 2 of 9
2,071 Views

Cleoriff
  • 123983 Posts
  • 828 Topics
  • 7500 Solutions
Registered:

Interesting @benlye 

I have been sim only for years and upgraded in January. My offer had Travel Inclusive showing AND Disney 6 months free. Just checked my account and I do have Disney but no sign of Travel Inclusive, just O2 Travel (which I've had for years) O2 must have had second thoughts. Of course I didn't take a screenshot of the offer so I have no way of proving it. 🙄

Edited to add, the information for O2TI is still on the website (on my PC.

https://www.o2.co.uk/international/travel-inclusive-zone 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 9
2,067 Views

benlye
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

I just called the sales number and spoke to a chap named Alex who said that Travel Inclusive Zone is included for free on any 'Plus Plan' tariff, whether or not it is available to select as the Extra.  I asked several times if he was sure and he said yes every time.  He said that the two current 24mth 'Plus Plan' tariffs, 20GB and 60GB, would both have Travel Inclusive Zone included for free.

 

Would be great if they would update their website so the roaming information was all consistent, especially now that free roaming is a big reason people will be coming to them!

Message 4 of 9
2,060 Views

MI5
Level 94: Supreme
  • 146101 Posts
  • 636 Topics
  • 28151 Solutions
Registered:

@benlye 

You need to check what bolt ons show in your MyO2. 

bolts.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 9
2,046 Views

benlye
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

@MI5 But that means I have to have bought the contract / signed up.  I'm trying to avoid buying something that won't meet my needs and having to have an argument with O2.

 

FWIW, that screenshot shows you have Volt benefits, which is why you get TIZ for free.  I can't get Volt as I'm with Virgin Media Business and still have 18mths to go on my contract with them.

Message 6 of 9
2,044 Views

MI5
Level 94: Supreme
  • 146101 Posts
  • 636 Topics
  • 28151 Solutions
Registered:

@benlye wrote:

FWIW, that screenshot shows you have Volt benefits, which is why you get TIZ for free.  I can't get Volt as I'm with Virgin Media Business and still have 18mths to go on my contract with them.


Not so mate.

Look at the dates......

You can cancel within 14 days if the contract doesn't deliver what you expect.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 9
2,040 Views

benlye
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 1 Solutions
Registered:

@MI5 wrote:

Not so mate.

Look at the dates......

You can cancel within 14 days if the contract doesn't deliver what you expect.

Oh, fair enough.  Yeah, I could, but cancelling a new contract is a [potentially offensive language removed by mod] I can do without, and something I shouldn't have to do if O2 could get their act together on their website and give clear info so customers could make informed decisions before making a purchase

 

I think I found my answer - Travel Inclusive Zone *is* included in Plus Plans, so as long as I take one of those I'll be all set.

 

From https://www.o2.co.uk/shop/all-tariffs:

benlye_0-1642111374646.png

 

And other sources:

https://news.virginmediao2.co.uk/here-come-plus-plans/

https://community.o2.co.uk/t5/Welcome-News/Here-come-Plus-Plans/m-p/1484845

https://www.youtube.com/watch?v=M-RHCT1zQmI

https://www.facebook.com/watch/?v=1501900303480967

 

That's enough corroboration for me.

 

Message 8 of 9
2,026 Views

Cleoriff
Level 94: Supreme
  • 123983 Posts
  • 828 Topics
  • 7500 Solutions
Registered:

@benlye 

After it NOT showing in My O2 as I said yesterday, it's updated and here today!

(Must have been a glitch yesterday.🙄) I see I also upgraded in Dec not January...

Bolt on TI.JPG

Veritas Numquam Perit

Girl in a jacket
Message 9 of 9
2,005 Views