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Finishing my contract and moving number

topmek
Level 1: Joiner
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Hi, my current contract is due on th 5th January. I would like to move to different network as I have problems with network coverage in my home and work. Also the offer from O2 to keep me in is a joke.

 

When could I cancel my contract and when request PAC code? Can I do it before 5th January or wait until that? Is my contract going to be terminate or do I have to cancel it?

 

Cheers

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MI5
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@topmek 

You can give notice and get pac now.

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@topmek 

You can give notice and get pac now.

https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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A PAC lasts for 30 days so really it's up to you when you ask. Just be aware that using a PAC now may mean paying termination fees.

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Bambino
Level 86: Prestigious
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@topmek You should make sure your phone is unlocked, and also try Pay & Go sims from the other networks to see which one gives you the best coverage before you switch.

I DO NOT WORK FOR O2



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