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Changed from 12 months to 30 days

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JAY81UK
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on ‎09-12-2018 15:12

on ‎09-12-2018 15:12

So we are both 4 months into a 12 month sim only contract, and strangely enough, when we log in to our accounts, there's an option to upgrade to a 30 day plan!

 

O2 have confirmed that we can cancel the contract and go to a different provider after 30 days with no charge. Is this right?

 

They won't give me the PAC codes though until 14 days after this 30 days starts.

 

Sounds a bit crazy, but is it normal?

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MI5
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‎09-12-2018 16:08 - edited ‎09-12-2018 16:09

‎09-12-2018 16:08 - edited ‎09-12-2018 16:09

@JAY81UK

Yes, it's correct but you'll need to wait for your PAC until you tariff change completes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎09-12-2018 16:08 - edited ‎09-12-2018 16:09

‎09-12-2018 16:08 - edited ‎09-12-2018 16:09

@JAY81UK

Yes, it's correct but you'll need to wait for your PAC until you tariff change completes.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JAY81UK
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on ‎09-12-2018 16:23

on ‎09-12-2018 16:23

Yeah my tariff changed instantly and I called and got my pac code.

If I use it now and leave 2 days in to my new 30 tariff, they'll charge me for the whole month is that right?
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MI5
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on ‎09-12-2018 16:25

on ‎09-12-2018 16:25

Yes, you'll have to pay 1 month at least.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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