Faulty iPhone

[Anonymous]

I am currently in the middle of a 2 year contract and my iPhone 6s Plus and it has developed a hardware issue, confirmed by Apple who have run diagnostics on it. It's out of Apple warranty, does anyone know if o2 warranty is 12 months like Apple or do they extend it to cover the contract period? The hand set was fine then there was a mast issue in our area (02 told me this was likely the cause of my problem however 4g and service is back but I can no longer make or receive calls). It's going to cost £200+ to repair/replace and I feel I'm being fobbed off. All they seem bothered about is taking more money off me to either replace or upgrade. I'm so frustrated. Can anyone advise?

[MI5 · Accepted solution]

Warranty is set by the manufacturer.
If Apple won't warrant the fault O2 will be unable to.

[MI5]

Here is a recent discussion on the same subject.
https://community.o2.co.uk/t5/Discussions-Feedback/IPHONE-6S-18-MONTHS-OLD-CONSUMER-RIGHTS/m-p/10567...

[Anonymous]

you need to contact apple as soon as you have had the phone 4 weeks, it falls away from o2 and falls under apple, its a pain i know, but phone your nearest apple store and make an appoitment to see the "genius" team their and they will be able to help you further and try and resolve and rectify the issues for you.. good luck with this.. 

[Anonymous]

Consumer Law covers your for 6 years......tell them the device is covered under this so you want it sorted ASAP.

[Anonymous]

Apple will charge a fee for a new refurbished device & o2 will charge an extortionist amount to repair & claim user error 

[MercedesS]

Hello @Anonymous

We are really sorry to hear you’ve got a faulty iPhone.

We can confirm that the iPhone comes with a 1-year warranty and if a fault occurs during the warranty period, both O2 and Apple can arrange a repair and if necessary, a replacement. But, outside of this warranty period, any repairs or replacements would be chargeable.

You can find more information here How-To-Guide: Difference between SOGA and warranty / extended warranty. And, if you’re unhappy, please don't hesitate to talk to the Complaints team. 

Sorry again and let us know if we can help you more